GambleAware Slams Gambling Industry Harm Reduction Efforts

Published Sunday, October 08, 2017 -
GambleAware Slams Gambling Industry Harm Reduction Efforts

GambleAware is an independent charity tasked to fund research, education and treatment services to help minimise gambling-related harm in Great Britain. GambleAware is a commissioning and grant-making body, not a provider of services. Guided by the Gambling Strategy, the charity’s strategic aim is to broaden public understanding of gambling-related harm as a public health issue and to help those that do develop problems get the support and help that they need quickly and effectively.

The charity has lashed out at U.K. gambling operators for failing to implement proper strategies for responsible gambling. The recent report from GambleAware stated operators are “poor” at training their staff members properly to promote good gambling habits for the consumer.
The critical report regarding employees the charity said the staff members have little in the way of practical training promoting a responsible gambling approach. GambleAware revealed that employees of operators did not have the confidence to “communicate effectively with customers how to minimise the risks of gambling”, and could inadvertently encourage customers to “chase their losses”.

In partnership with Revealing Reality the charity along with a request from the Industry Group for Responsible Gambling (IGRG) conducted the relevant research for the report.

Chief executive officer of GambleAware Marc Etches, commented,  “This is a loud wake-up call to the gambling industry; the voices in this report crystallise the challenge of delivering effective social responsibility on the front-line.

“Frankly, the gambling industry must do much better to ensure staff and customers know when, how and where to seek help.

“This report shows where the gaps are; significant investment of time and effort is needed to protect players better from gambling-related harm in the first place.”

John Hagan, Chairman of the IGRG, continued, “The gambling industry is working tirelessly to promote responsible gambling, and it was industry recognition of the importance of raising standards of messaging and training which led to the commissioning of this report.”


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