UKGC Coming Down Hard On Irresponsible Operators

Published Tuesday, October 31, 2017 -
UKGC Coming Down Hard On Irresponsible Operators

The online gambling industry has standards and if those standards aren’t met the watchdogs start to bark. In the United Kingdom the strong UK Gambling Commission published the terms of a settlement it reached with SJU Limited, trading as Stan James Online, for the company’s failure to respond to a punters problem gambling issue and for failing to comply with the financial requirements focused on preventing money laundering.

Terms of the regulatory settlement revealed SJU has agreed to pay a financial penalty of £40k, plus a further £40k to reimburse the employer whose money was stolen prompting the investigation into the company practices. The UKGC has been moving forward with a stronger stance regarding its online licensees’ social responsibilities and obligations to the consumer. The activity in this particular case took place between November 2014 and October 2016 and the UKGC launched its investigation in March 2017 after police alerted the regulator to a case involving an individual convicted of robbing his employer.

The gambling operator faulted on its social responsibility code obligations with regard to consumers who display signs of problem gambling issues. SJU’s social responsibility interactions with the warning emails triggered by only monetary alerts, and the UKGC notes the operator “did not take the holistic view of the customer’s gambling activities that [the UKGC] would have expected.” The UKGC further suggested that that since this customer self-excluded from online casino products back in 2011, SJU had “inadequate policy and procedures,” contributing  to a failure to meet their obligations.

The UKGC did indicate the SJU has taken “prompt action” addressing the presented problems immediately upon hearing it was being investigated. The operator made “immediate improvements” to its policies and procedures and said it is continuing “to develop more robust processes.” SJU also, “recognized the value of investing in staff development providing an enhanced level of service.”



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