Casino Cautions: Black Widow & Grand Banks
Published: Saturday, July 02, 2005 Online-Casinos.com
CASINO CAUTIONS
Broken promise
The Chance group of online casinos headed by Brian Woods (Black Widow, Sterlinghouse and Grand Banks) has been on the influential Casinomeister rogue list for some time after Woods admitted that bonus takers were low on the payout priority list.
That seemed to be coming right at the last GIGSE conference in Montreal, where Woods had a serious meeting with the Casinomeister in an attempt to get off the list, and promised to mend his casinos' slow pay and bonus disqualification ways in return for being placed "on probation."
Unfortunately the probation had hardly begun when Chance pulled a questionable bonus disqualification on a legitimate player who had complied with all terms and conditions. The casino management invoked its omnibus "bonus abuser" clause which it must know to be inappropriate in such an issue.
A more effective way of dealing with the case would have been to pay all monies legitimately owed under the T&Cs pertaining at the time of wagering and then either lock the player's account or bar further promo offers to him or her.
As the Casinomeister pointed out, if this sort of T&C goes against the grain the players have the ultimate say by taking their business elsewhere..
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