Online Casino Cautions - Kiwi Casino
Published: Friday, July 08, 2005 Online-Casinos.com
ONLINE CASINO CAUTIONS - KIWI CASINO
An unpleasant surprise
Playtech-powered online casino Kiwi has enjoyed a pretty sound reputation in
the playing community, but has been making some very strange bonus disqualifications
lately.
These are doubly shocking when one considers that this online casino has been
online for some time and is owned by Christchurch Casinos, a land operation
that should understand the importance of intelligently applied T&Cs.
One player was on GBP 400 and decided to return to wager more, but found his
account locked. Then he received an email telling him his deposit of GBP 100
would be returned but due to a pattern of bonus not the rest of his cash.
This "pattern of abuse" was apparently to take one advertised bonus on his deposit, play within every T&C in sight and make one full-balance bet, none of which are against the rules. No-one we know can work out how that equates to "bonus abuse."
Another alarming increase of late has been the number of unexplained bonus
disqualifications citing the iniquitous "catch-all" lawyer's clause
that effectively says the casino management can do whatever it wants to the
player.
This may be a useful lawyer's ploy to cover all eventualities, but the fact
is that it is being abused by casinos that should know better than to cheat
players of their winnings, and some of these are seemingly using it in the absence
of genuine grounds for disqualification.
It's dishonest and not good for business as the word (and distrust) gets around.
Casinos make the promo rules and have the right to bar players from promotions
or indeed from doing business with the casino at all. There should be no need
for catch-all tricks.
