Casino Cautions - Joyland Casino
Published: Friday, August 26, 2005 Online-Casinos.com
CASINO CAUTIONS - JOYLAND CASINO
Joyland dispute rolls on
Last week Online-Casinos.com & InfoPowa reported on the Playtech-powered Joyland Casino dispute, in which an over-generous comp point offer, apparently as a result of an error by casino staff led to some very questionable winnings disqualifications. It is thought that many players were affected by the casino's unilateral action in merely returning deposits, and the leading message boards were red hot with irate condemnations. The casino exacerbated the issue by bad communications and altering transaction log entries.
This week, the furore showed little sign of cooling down, and Joyland made an appearance with a statement offering to review any complaint re-submitted to it by aggrieved players. A number of players had not taken up comp point offers, yet had been penalised and several of these submitted their appeals. In at least one case, winnings were reinstated, but this did little to retrieve the situation, and complaints were being made to independent mediators like Casinomeister as we went to press this week.
The incident showed up shortcomings in Playtech's new disputes channel which will need to be addressed, and Joyland faces almost universal condemnation for its handling of the situation, which is widely seen as a case of an online casino trying to make its players pay for an in-house error.
