Neteller - Keep Your Identities Straight
Published: Friday, May 13, 2005 Online-Casinos.com
NO MISMATCHES
Keep your identities straight or be prepared for hassles
Something of a furore erupted on at least two message boards during the week when an English player alleged that a casino had deposited money into his Neteller account but had then been able to make an unauthorised withdrawal in reversing it.
On the face of it this appeared totally unacceptable, and indignant and worried players soon built up a sizeable head of steam.
InfoPowa contacted Neteller for a comment on the issue, and a speedy investigation was immediately mounted. At the end of the day it transpired that in fact both casino and Neteller had been acting in the interests of protecting the player, as the following comment from a senior Neteller spokesman, Colin Francis shows. Why was the player using different identities? That's an interesting question....
QUOTE
NETeller has set up a rule with it's merchants that an account holders name must match on both sides in order to allow a cash out or deposit to and or from a merchant to NETeller / NETeller to merchant.
The transaction was sent from this merchant to what seemed to be another NETeller account.
The player described the situation later like this: he had set up a player account(casino side)with his friend's name and a NETeller account with his own name. When the casino in question saw the error in the user's names missmatching, the transaction was reversed.
This casino went out of it's way to reverse what looked to be a fraudulent withdrawal to someone else's NETeller account(as the names didn't match on both sides) The casino and NETeller were trying to protect a player against a potential fraudulent withdrawal.
NETeller is currently working with the client and the merchant to correct this issue. The funds are still available to the client. He breached the merchant's and NETellers security rules and this is why there is a problem. UNQUOTE
The moral of the story is....NO MISMATCHES.
