Online Casino Cautions
Published: Friday, October 07, 2005 Online-Casinos.com
ONLINE CASINO CAUTIONS
Check your online casino gambling account!
The online casino gambling forums have been lighting up lately with online casino
player reports of unexpected, and frequently automatic bonuses. Where's the
problem with getting some free money, you may ask?
The answer is because these bonuses carry wager-through requirements and in
many cases the player didn't ask for them. The bonanza is frequently just credited
to an account, and the first the player knows about it is when a cash-out is
denied because the W/T has not been met.
A growing number of online casino players eschew bonuses because these marketing
inducements too frequently lead to nightmare hassles of extensive minimum wagering
requirements, denied pay-outs, confrontations with ill-trained or briefed Support
and even the danger of being unilaterally declared a "bonus abuser"
and subjected to disqualifications and lock-outs. In short, many believe that
bonuses are just not worth the trouble they can bring.
Some pretty surreal live-chats have taken place, where Support workers have
said they are actually unable to remove these bonuses when requested, and there
have been cases of bonuses being credited despite a player calling Support prior
to playing and telling them to hold off on the bonus!
No doubt these bonuses could be reversed once a manager is involved, but who
needs the trouble?
It's something that deserves attention at casino and maybe even software level.
It should not be too difficult to give the player an opportunity to reject a
bonus before it is credited, especially where it involves obligations on his
or her part. And the player should definitely be advised when a credit is about
to made.
In the meantime, players need to keep a close eye on the transactions going
through their accounts in order to catch any *surprises* before they are used
and that endless cycle of bonus arguments gets into gear.
