Online Casino Cautions - Casino Europa
Published: Friday, November 25, 2005 Online-Casinos.com
ONLINE CASINO CAUTIONS - CASINO EUROPA
Software glitches at Online Casino Europa
Claiming a software glitch as a justification for disqualifying winnings has surfaced twice recently in online casino operations - both apparently in Europe.
In one case the Malta authorities are investigating a licensee for some questionable conduct that allegations claim included an initial attempt to void a substantial payout by claiming a software fault; subsequent tinkering with the T&Cs to introduce a "failed software" clause; refusing to supply game logs and unilaterally placing a hopelessly inadequate *settlement* in a player's account. The player has hired a lawyer and is going after the operator.
In another case there are reports that Casino Europa has denied a substantial payout on grounds of a software malfunction, and is now ignoring the player. One major portal posted a warning to players - who it is claimed had not been warned by the casino - that the affected game had not been taken down, but it later transpired that the bug had been fixed, and the Antiguan licensing authority was presumably happy with this solution.
Claiming faulty software to disqualify winnings and unilaterally returning the player's deposit so that he or she "is not actually out of pocket" does not make these cases go away and it is not acceptable from honest casinos.
The fairness and efficiency of software is a prime demand from players, and one which online gaming operators need to take very seriously. Introducing "software glitch" clauses to the T&Cs offers the unscrupulous an opportunity to defraud legitimate players and in any case carries with it a stern obligation to handle such cases in a highly transparent and communicative manner.
It is also a short term tactic, because once the word gets out that the software is dicky, savvy players will usually avoid playing.
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