Online Casino Cautions: La Isla
Published: Friday, December 30, 2005 Online-Casinos.com
ONLINE CASINO CAUTIONS: LA ISLA
A duty of protection....
Many players were surprised this week to receive an email from online casino La Isla, warning them about a false promotion put out by someone who apparently has obtained access to what should be top secret mailing lists that were on a laptop stolen from the casino!
The promos emanated from laislacasino@cashette.com, which on search turns out to be some outfit called Cashette Inc., headed by one Leon Zuo at an address in Fremont, California. We're not quite sure what this dummy is up to, but it doesn't look good or even expert.
However, the main concern here is surely the existance on a laptop of what appears to be an inadequately protected critical document such as a casino's player email list.
The idea that a laptop has one of a casino's most valuable assets in the form of its complete mailing list on it in a presumably unprotected format just boggles the mind, because this not only constitutes a loss of privacy, but opens the players up to the possibility of yet more spam from the ungodly.
It has been said a thousand times before but still bears repeating: operators have a very serious duty of responsibility to their players to guard and protect this sort of private information.
Now you see it, now you don't.....
Growing numbers of online casino players have been complaining this week about the MGS-powered Grand Prive group of online casinos, which has apparently been indulging in some pretty questionable behaviour on a bonus offer emailed to specific user names and account numbers. Once these players accepted the offer by depositing and wagering, they were told that the offer had been withdrawn.
This "after the fact" renege is totally unacceptable but appears to have affected a large number of gamblers, judging by various fora posts from outraged players. It is the casino's prerogative to deny bonuses to players going forward, but once it has made an offer and had it accepted, it has a professional obligation to honour it in full.
For a casino to refuse the bonus after the player has been offered the bonus and has deposited is "bad casino practice" and could even be perceived as tricking players into making deposits.
This group consists of the following online casinos:
- Lake Palace Online Casino
- Jupiter Club Online Casino
- Bella Vegas Online Casino
- Grand Bay Online Casino
- Roadhouse Reels Online Casino
- Jackpot Wheel Online Casino
Online casino players who have been treated in this way are urged to complain to eCOGRA at www.ecogra.org, as this group holds the "Play It Safe" seal and the services of the Fair Gaming Advocate can therefore be deployed.
