Online Casino Cautions: Lake Palace
Published: Friday, January 06, 2006 Online-Casinos.com
ONLINE CASINO CAUTIONS: LAKE PALACE
Lake Palace group row continues...but there may be light at the end of the
tunnel
Last week the Online-Casinos.com Online Casino Cautions section included
a report on some very questionable bonus disqualification shenanigans prejudicing
players at the Lake Palace group of online casinos. The furore continued
this week with growing numbers of players posting their experiences across the
message boards and slamming the casino management for its apparent arrogance and
lack of energy in addressing the issue despite the holiday season.
As the week neared its close, however it appeared that management had creaked
into action at last. Several players reported receiving emails reinstating their
bonuses and apologising for the inconvenience. The emails offered the excuse that
the casinos in the group has changed the T&Cs on 15 December and wrongly applied
same to players wagering before that date. The changes apparently included imposing
a ban on bonuses to Brits.
It remains early days yet to assess whether this attempt to put out the fires
raging on the message boards is genuine and extends to all players who's bonuses
were plundered.
The clumsy handling of this matter by casino marketers was unfortunate and dilatory
- this casino group will have to work hard to recover its reputation in the player
community.
Meantime, if you were among the players prior to December 15 who were the wrongful
victims of this screw-up, contact the casino involved right away.
