Intercasino Appoints Bailey As Arbitrator
Published: Thursday, January 19, 2006 Online-Casinos.com
INTERCASINO APPOINTS CASINOMEISTER AS ARBITRATOR
Independent rulings will be binding on Intercasino group casinos
Bryan Bailey's role in mediating problems for online casino players on a free of charge basis as part of his Casinomeister services has been formalised by the well established Intercasino group this week.
A notice just up on all Intercasino sites announces the following:
"To further increase the protection and enhance the playing experience for all players The Intercasino Group has unveiled a unique programme in conjunction with online casino gambling industry watchdog ‘Casinomeister’, that offers a completely Independent Arbitration Service.
"This service is a groundbreaking step by The Intercasino Group to further cement their solid programme of player protection and offer all players unrivalled customer service.
"In the unlikely event of a complaint, InterCasino online casino players must follow a few simple rules before they can approach Casinomeister for an independent decision.
"The issue must first be discussed with the InterCasino Support Team and Casino Manager. If this process results in an unsatisfactory response for the player, the player can then approach Casinomeister.com for an independent decision.
- Players must contact Casino Meister using the right application. A response will be returned within 7 days.
- Players that approach Casinomeister.com understand that all Casinomeister.com decisions are completely independent and final.
- Casino Meister has the ability to offer, if deemed justified, a resolution or financial compensation to a player who has followed the above procedures.
The arrangement is a welcome and transparent step forward in player dispute resolution which should speed up the passage of any disputes at both casino management and arbitrator level.
It will be watched with interest by other reputable online casino operators who are player-sensitive.
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