BTD Online Casino Denies Money Trouble
Published: Thursday, January 19, 2006 Online-Casinos.com
BTD ONLINE CASINO DENIES COMPANY IS IN MONEY TROUBLE
Six figure online casino chargeback has dislocated payments
Posters on gambling fora across the Internet have for several weeks been asking anxious questions about rumours that the white label provider Be The Dealer company is experiencing financial difficulties.
The rumours were reinforced by some online casino players reporting long delays in payouts, and this week a Be The Dealer manager reassured players that the company was in good health but working its way through processor difficulties occasioned by a large six figure chargeback. The reassurance was backed by payments to several players who had been complaining.
The following is the full content of the BTD manager's statement:
"BeTheDealer has acknowledged that it has experienced some delayed payments to online casino players in recent weeks.
"This has been the result of a very significant chargeback, which has been contested by the company. The chargeback challenge has resulted in a major six figure sum being temporarily held by one of our payment processors, in line with normal processing guidelines.
"BeTheDealer Online Casino has replaced the processor with alternative processing solutions. This has led to some disruption and manual processing during the changeover period.
"The core business remains successful and the situation has now been resolved. The payment backlog will have been completely eliminated by next week and all future payments will be processed promptly. The company has introduced backup processing solutions to eliminate the possibility of a recurrence.
"Be The Dealer Casino is expanding its operations and currently recruiting an additional 16 staff to enhance its product offering and support.
"The company apologises to all players who have been affected by delays and thanks them for the patience and continued support."
That support could well wane if there is a recurrence of slowpays, and BTD will be under a player microscope for the immediate future.
