BOS Committed To Responsible Gambling
Published: Tuesday, March 07, 2006 Online-Casinos.com
BET ON SPORTS UNDERLINES COMMITMENT TO RESPONSIBLE GAMBLING
As National Problem Gambling Awareness Week begins in the U.S., Bet On Sports reaffirms its commitment to addressing the issues of underage and problem gambling.
The major US facing and publicly listed Bet On Sports group, which includes online casino, sportsbetting and poker interests on a variety of technological platforms has issued a statement to coincide with the start of National Problem Gambling Awareness Week in the US.
In the statement, the company says that it uses a variety of technological platforms to ensure that its customers are protected and underage and problem gamblers are detected. In addition to using industry-leading security and fraud-protection software that monitors lost or stolen credit card numbers and histories of high charge-backs, the group has a trained call-centre staff equipped to assess and evaluate individual customer activity and needs. These personnel are trained to respond to unusual playing and payment patterns that often correspond to underage and problem gambling.
When a customer's behaviour is flagged, call-center staff will follow-up by personally calling the customer. Through these personalised calls, staff can assess and respond to suspicious behavior, help ward against underage gambling and provide assistance to customers in need. Call-centre personnel can also shut down or apply cool-down periods to customer accounts when and if necessary. Educational information and links to support groups can be accessed via the company's many branded websites.
"Most people don't know that we share their concerns about problem gambling," said Kevin Smith, Director of Communications at Bet On Sports plc.
"National Problem Gambling Awareness Week is an appropriate time to highlight our commitment to provide a safe environment for customers and to ensure that there are effective controls to prevent underage and problem gambling."
