Online Casino Cautions - Golden Palace Group
Published: Friday, March 24, 2006 Online-Casinos.com
ONLINE CASINO CAUTIONS - GOLDEN PALACE GROUP
Golden Palace Casino Silence not Golden in streaker infringement
The Kahnawake licensing jurisdiction is not handling the Golden Palace Olympic streaker issue well, and continued to maintain a stubborn silence and lack of transparency this week despite requests for information from several media and online casino portal owners. Long story short, Golden Palace Online Casino signed an agreement with Kahnawake that it would not again disrupt international sporting events with it's guerilla marketing "streaker" tactics. At the recent Winter Olympics it broke this agreement, and industry people are curious to see how effective Kahnawake is in doing something about it.
PurePoker and Futurebet still dithering
Going into it's seventh week, the PurePoker.com closure that left players unpaid with their monies frozen in locked accounts continues to drag on. Incredibly, there has still not been any official written communication from software provider Futurebet to the many irate players, telling them what has happened and how their cash is going to be safeguarded.
Futurebet is clearly still in control of operations, because accounts are being switched on and off with often bewildering frequency.
Earlier reports are that the previous owners, who still hold the domain had closed the site and disappeared. Presumably Futurebet has some idea of who and where they are, and has a lien on the deposit customarily made by operators for services such as e-cash processing. Two weeks ago a character identified only as *Pino* started approaching players and trying to bargain their claims down with brusque "take it or leave it" offers. It later transpired that, although this person is operating with Futurebet's cooperation he does not have ownership of the site, and is primarily interested in getting hold of the player database for his other internet gambling interests.
Despite earlier promises that "the players will be looked after" Futurebet remains publicly silent on how it intends to do that amd as time marches on this company's eputionbcomes increasingly vulnerable. Under the circumstances, players need to be extremely cautious around PurePoker.
Definitely not a Winner....
A serious row is brewing over Winner.com and its stable-mate Casino 4 Aces.com, operated by Israelis who were formerly with Club Dice. Earlier this month players received an email arbitrarily telling them that due to an unspecified software glitch the casino had been disadvantaged in an undisclosed manner and was accordingly re-setting everyone's accounts to their initial deposits.
Clearly this disadvantages any winners, and there was an immediate outcry. Exacerbating the issue is the fact that the gambling software is identified only as "proprietary" which implies no back-up and no known track record of independent testing or certification.
The operators point out that in terms of their T&C's any software dysfunction renders all winnings void. This is a common T&C but one that is rarely used in the industry because the suggestion that a software is unreliable is enough to send most online players elsewhere. The operators of this casino need to keep this front-of-mind before implementing a unilateral decision that might have a short term benefit but a long term penalty.
A wiser solution, and one that will cement a reputation for integrity despite trying circumstances would be to pay winners in full and return deposits to losers.
Email running wild
Players opening up their email this week were stunned and amazed to find that they were receiving the same promotional email as many times as once every 3 minutes. It wasn't an over-enthusiastic casino promo backroom staffer, though - a technical screw-up resulted in the Palace Group spewing out thousands of duplicate emails from the recently taken over Mummy's Gold Casino. Many players blocked the email on their filters to stop the inundation, and Palace techies were quick on the fix. Some online casino players (but not others?) were given $10 bonuses for the inconvenience.
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