Online Casino Caution - African Palace
Published: Friday, April 14, 2006 Online-Casinos.com
ONLINE CASINO CAUTIONS - AFRICAN PALACE
African Palace reneges on another deal
The ongoing saga of the online casino player who has been trying to get payment from Playtech-powered African Palace Casino for over two years continued this week with the casino management reneging on yet another settlement agreement. Originally owed just over $41.000 after gambling extensively on the site, the player has experienced unbelievable run-arounds ever since with a management that does not seem inclined to meet its obligations despite repeated settlement agreements with the player.
Thus far it's been an uphill battle for this online casino player that has recovered only $12 000, and this after agreements brokered by Neteller were not met by the casino.
More recently, things seemed a little more hopeful when a poster appeared on the message boards assuring players that there was a new approach from African Palace and its sister Indio Casino. Players would be looked after, this worthy claimed and certainly some of the smaller outstanding payments to players were paid in instalments. But not this player, owed a large sum of money for the past 2 years.
Aided by the "we've turned over a new leaf" African Palace poster, the player re-entered negotiations for payment and a sum was agreed. Being a smart man, the player requested a written agreement, which triggered another round of excuses and delays before being delivered - with an amount less than that agreed on the document!
The unprofessional, unethical and downright uncaring manner in which this player has been treated is a disgrace that reflects on the software provider, too in our view...and that software provider has recently achieved publicly listed status which implies a greater degree of transparency and integrity.
Surely it is time for Playtech to take his matter in hand and look after a player who has been so badly treated?
