English Harbour Online Casino Dobling Latest
Published: Saturday, May 06, 2006 Online-Casinos.com
ENGLISH HARBOUR ONLINE CASINO DOUBLING LATEST
Online casino group apologises and will compensate video poker players
The English Harbour Online Casino row took a positive turn early this
week when the respected Wizard of Odds, Mike Shackleford published his
initial findings, and the online casino group admitted it had been at fault
and offered return of monies plus a 20 percent bonus for the hassle.
Shackleford said that he has reviewed the detailed playing logs in conjunction
with Odds On the software provider, which in assembling the data had
also discovered certain anomalies in the double up records.
"I was able to confirm that the double-up on video poker did indeed
pay out less than it should have between April 13 and May 2," wrote
Shackleford. "According to English Harbor the problem was caused by a buggy
software update on April 13, which was automatically corrected by a subsequent
update on May 2."
The Wizard routinely reviews the English Harbour Online Casino logs for
fairness on a monthly basis, he reveals. "Though players noticed the problem
in April, I would not normally see the April data until mid May. This underscores
the important point that my auditing service can not guarantee that players
will get a mathematically fair game at every given instant. I can only attest
to the fairness and return percentages in the past," he commented.
Shackleford also confirmed that although the problem seemed to have been confined
to the period April 13 to May 2, he will be scrutinising earlier logs to make
sure, and will be monitoring future play closely.
In apologising to the player community, English Harbour management said that
the anomalies were caused by a bug in the software staging release on late on
April 13 and went unnoticed. "On May 2 we had a maintenance release that
during the course of our investigation seemed to have corrected the problem,"
the companys communication says.
"When we were alerted to the claim, we ran through several trials and also
simulations. We checked randomness of the distribution of cards in the doubling
game over different time periods and nothing seemed to be out of the ordinary."
Based on this, the management made an "interim release" to reassure
players on the fora but continued the investigation, bringing in the independent
services of Shackleford, who had already been alerted to the problem.
However, in complying with Shackleford's request for player logs the staff "....noticed
an issue that seemed to have spanned the later two weeks of April. We mentioned
this to Michael as we continued to work with him. Through Michael's investigation,
he concurred with our observations and was able help quantify the variance in
the odds."
The English Harbour announcement ends with an assurance that "...we
will be refunding affected players on the net loss on the doubling game
plus an additional 20 percent of their net loss. Players will be receiving an
email as well as a message within the casino itself shortly."
The initial reaction of players on the fora was not positive, with many players
asking for more detail on the technical cause and nature of the fault, and voicing
suspicion at EH's initial denial that anything was untoward.
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