Keno.com Operations Outsourced
Published: Thursday, May 11, 2006 Online-Casinos.com
KENO.COM OPERATIONS OUTSOURCED
Costa Rica firm to handle Support, Customer Relations and Email Marketing
The growing online gambling operations at Keno.com, a wholly owned subsidiary of Gaming Transactions Inc., are to be operated by a Costa Rican company according to an announcement this week.
Gaming Transactions has signed up Costa Rican company Progenero to handle customer service including web based and telephone support, technical support (IT) Email marketing and CRM (customer relationship management)
Progenero is an online casino management company that specialises in the day-to-day management of specific operations. Based in San Jose, Costa Rica the company provides administration services to a number of companies that have online poker sites, internet casinos, sportsbooks, lotteries and pari-mutuel racing.
A Gaming Transaction press release reports that the outsourcing deal is designed to reduce overhead and "minimize risks."
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