Online Casino Players Views On Bill Of Rights
Published: Wednesday, June 07, 2006 Online-Casinos.com
ONLINE CASINO PLAYERS VIEWS ON A BILL OF RIGHTS
Simple but essential - what players expect
The better online message boards are frequently the source of valuable insights on what the player wants from online gambling, and this week was no exception as players made suggestions in a thread compiling a Players Bill of Rights.
The consensus seemed to be:
1. A online casino must offer fair games.
2. A casino must pay its players when they win.
3. A casino must display any special terms or conditions prominently on its website.
4. A casino must bring any special terms or conditions specificially to the attention of the player, before he begins to play.
5. Terms and conditions must be clear, concise, and unambiguous.
6. Any ambiguity in a casino's rules should be resolved in favour of the player.
7. A casino must process withdrawals quickly and accurately.
8. A casino may not request documents merely to delay a cash-out.
9. A casino must hold players' information secure and confidential.
10. A casino may not confiscate a player's deposit or winnings, except in the case of deliberate fraud. Should a casino confiscate a player's money, the player is entitled to a complete and accurate explanation, as well as an opportunity to answer the charges against him.
11. Thou shalt not spam thy players.
Undoubtedly food for thought for online casino operators!
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