Warning Issued About Crown Europe Online Casino

The Curacao-registered Sea Gate N.V. company which owns the Playtech powered Crown Europe online casino operation registered in the Netherlands Antilles has been issued a warning because of a player dispute where the casino had arbitrarily disallowed a 800 Euro win, merely refunding the original deposit of 25 Euro and claiming that “ineligible” games had been played. The player disagreed with the decision but could not get a satisfactory answer as to why the win was rejected.
The player used the Casinomeister online gambling watchdog service to lodge the complaint. Standing together on issues of integrity, casinos everywhere know the need for solidarity, realising that if a casino does not perform to standards set out by a licensing authority it looks bad for all licensed and registered online gambling operations.
The mediator from Casinomeister reported that on many occasions he tried to open a dialogue with the Crown Europe casino management, he was stalled by standard response communications that merely said the issue had been referred to management, who would give the mediator a call back. No such call was returned and the mediator repeatedly called for a plain explanation for the actions. The Crown Europe casino eventually sent a message stating,  "We cannot provide you with any specific information regarding player's case and we are now dealing with the customer to settle the matter."
This was another misleading stall tactic it seems because the customer still has not received any contact from the Crown Europe operation. Without a timely and satisfactory answer from the casino management, a warning has been issued to customers on the web.
"Crown Europe is confiscating winnings and ignoring player complaints. Customer Service generates endless generic responses but never follows through. They claim to be dealing with the players offline when in fact no such contact is ever made. Players are advised to exercise caution until this situation improves."