NETeller Wrestling With US Player Problem

Published: Friday, February 02, 2007 Online-Casinos.com

NETELLER STILL WRESTLING WITH US PLAYER PROBLEM

US player funds remain safe and secured, Isle of Man e-processor assures

The sad Unlawful Internet Gambling Enforcement Act fall-out for American online gamblers continued this week with Americans attempting to withdraw their funds from the Isle of Man regulated NETeller e-processor, and that company seemingly stymied by US actions that prevent it from paying out US players.

UIGEA has not only screwed up most financial options available to US players, but it has complicated the financial channels which NETeller can use to pay out the tens of thousands of Americans left out in the cold by its decision to block all US business.

Players are now being asked to have patience whilst NETeller management figures out a way to get their money to them. Company spokesmen have given the assurance: "As a top priority, we are working to resolve all withdrawal issues, but in the meantime we continue to maintain these funds in trust on your behalf. Please check this page regularly for more updates."

Such has been the volume of enquiries to the e-processor, that NETeller's answering service no carries the message "NETeller does not have an estimated time for resolution." Adding to the anxiety and frustration of US players last weekend was a NETeller decision to suspend ATM card privileges for Americans.

Customers are being directed to an FAQ facility at www.updates.neteller.com for current answers. The company has also made available a new
information email service that players can subscribe to by visiting the update page and sending NETeller their email address.

For now, NETeller assures players that it is pulling out all the stops to resolve a difficult situation, and that in the meantime players can rest assured that in terms of the strict Isle of Man financial regulations, the money in all suspended accounts is being held safely in trust, and will become available soon.