Online Casino Caution
Published: Friday, February 01, 2008 Online-Casinos.com
CASINO CAUTION
Bad start to 888.com white label
The recently launched 888.com white label online casino operation Lucky Ace Casino.com has generated an alarmingly large number of bonus abuse disqualification complaints in its first week of operations, judging by widespread message board complaints.
Owned by the relatively unknown Kamay Holdings company, but operated by the highly experienced 888/Cassava staff, such an occurrence is surprising to say the least, especially as the complaints seem to emanate from a geographically wide cross-section of players.
The complaints all have a similar theme: Player deposits and receives a matchplay bonus; play is compliant with the casino's promo T&Cs, leading in most cases to wins on allowed games; player cashes out, and finds his or her account locked. The casino security staff then advise the player that his/her play has been classified as bonus abuse without giving an explanation, and then arbitrarily chop all winnings and bonuses, returning the player's deposit.
Staffers with the experience that 888.com has amassed over many years of operations must know that if a player meets the T&Cs applicable to an offer, without involvement in any illegal activity, then he or she should be paid. If the casino for some reason does not want to do business with the player, then the place to exclude him or her is at registration - not after playing.
And if the casino wishes to lock a players account it is perfectly entitled to do so in enforcing its right of admission - but only after paying monies that are due to those who have met the T&C requirements.
Until this apparently widespread confusion is sorted out, players should be cautious around this new arrival.
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