Playtech Casino Dispute Section Opens
Published: Friday, June 10, 2005 Online-Casinos.com
PLAYTECH CASINO DISPUTES SECTION OPENS
Another casino software provider takes the high road on disputes
Turnkey casino software provider Playtech has joined the growing list of software providers who are sensibly making provision for player disputes that have proved impossible to resolve at casino level.
It's a smart move that can save casino software providers a bad name when frustrated players are rebuffed or ignored by casino licensees and have to resort to external fora and mediators to obtain satisfaction.
The company has tasked a senior manager with dealing with legitimate disputes that have proved impossible to resolve with casino managements.
Playtech casino players with a problem are invited to go to the Playtech site at Playtech.com, look for "Contact us" and then select "Player Inquiries" and fill in the on-site form. A little patience may be necessary as this is a new facility that will probably encounter teething problems.
Nevertheless, like RTG's Montana disputes site it is a move in the right direction that gives players another avenue for genuine complaints, and the ear of management.
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