Geisha Lounge Review

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Geisha Lounge:

Geisha Lounge is a brand that has actually changed over the years. Once powered by Microgaming software, the casino has since changed platforms to use Real Time Gaming (RTG) software. While I'd played with them many years ago, it'd been a while and things had definitely changed since - so I decided to pay the new Geisha Lounge Casino a visit.

Their Web site wasn't the most enticing I've seen, but it was easy to find all the information I needed, from how to get started to game previews to banking and support links. From the front page I was able to choose from either a downloadable version or a no-download option to get started, and I chose to go the download route. The download went quickly and smoothly, and after the initial download registration was straight forward and painless.

I started my visit with a trip to the banking section, where I deposited $100 into my account. Had I elected to take it, there was a 100% welcome bonus available to new players, but I prefer not to have any terms imposed on my play, so I elected not to take it. One of the things I liked about the bonuses offered was that you have to enter in the promotion code to claim them. While this might seem like an inconvenience to some, it's a good idea in my opinion as it ensures that those who receive a bonus actually want it - which is important when there are playthrough requirements imposed.

With my account now funded; I was off to the games! This time around I decided to start off my play with a visit to the Blackjack tables. One of the things I do like about RTG is the speed at which the majority of their table games play. Blackjack is no exception, with a very quick deal and little pause between games. My luck was holding just about even, but with lots more to play I didn't stick around too long. In addition to normal 21, Geisha Lounge offered a number of other blackjack variations, including Perfect Pairs and other '21 Games'.

Next up was the Baccarat table. The graphics and animations looked good, with a nice looking Burgandy theme similar to the Blackjack tables available. While the table maximums here may not appeal to high rollers, more casual players will appreciate being able to place bets as low as $1. Once again, my luck seemed to be holden even, and after playing through a few hands without any major swing in my bankroll, I decided to move on and check out some more of the table games that were available.

There was a good selection of 'alternative' card games, including Casino War, Red Dog, Let 'em Ride and of course, Caribbean Stud Poker; as well as a game called "Vegas Three Card Rummy" that isn't standard fare for most of the casinos I've visited. I started off by playing those games that I'm more familar with, and was up a few dollars on Carribbean Stud, then back down a little again after playing one too many hands of Tri Card Poker. On each of the card games that were available the tables appearance and game play (speeds, animations) were very similar throughout.

Roulette was available in both European and American versions (though I noticed that the latter was the only one shown on the game previews on Geisha's Web site). Naturally; I chose to play the European table, and took a few spins to test out my luck and the game action. While the table looked ok, I found the wheel graphics to be somewhat sub-par; with 'jagged' edges both in the main display and the close up view detracting from the overall appearance. A few quick spins didn't go my way, and so I was on my way to the the Craps table to throw some dice.

Craps had a good spread of betting limits, with bets as low as $1 and up to $500 on the same table. Similarly to the wheel on roulette however, while the majority of the craps table looked good - the virtual dice themselves did not. I suspect this may have something to do with some sort of 'physics' involved with the dice rolling rather than using a pre-defined animation to show the results on a RNG; but whatever the reason, it brings down the overall visual quality of the game in my opinion. (Sic Bo has dice animations as well, but I didn't find the same issue here).

Overall, the table games that were offered looked and played fairly well with only a few minor grievances. Players that enjoy fast-paced gaming will enjoy the number of hands/spins/rolls they can get through in an hour, and lower limit players are well accomodated; with most of the games available with $1 minimum bets.

The video poker selection was next on my list to try out. While they offered a good variety of machines to choose from, including single hand and various multi-hand games, I didn't really care much for the presentation of what was offered. The mult-hand varieties especially were very dark, with title and background graphics that left a lot to be desired. On the bright side - the games were available in multiple coin denominations, the payout tables were fair, and things played at a good pace. That said, I had a hard time getting past the unappealing visuals, and moved on without playing too many hands after a quick tour.

With my obligatory tour of the rest of the casino completed and down about $30 from my initial deposit - it was time to move onto the slot machines to see if I could pull off a win!

Geisha Lounge had a very respectable number of slot machines to choose from, grouped into four main categories; Three Reel 'Classics', Bonus Three Reel machines, Video Slots and 'Real-Series' video slots as well. Progressives are linked from the 'base' menu in the casino lobby, but are also found throughout the video slots menus.

The 3 reel slot machines are pretty standard fare, not the best I've ever seen, but nothing inherently wrong with them. Most casinos offer bonus rounds only on 'video' slot machines, so while the bonus 3 reel machines weren't outstanding visually either - they were a fun addition to what I'm accustomed to at most venues.

Some of the video slots may look a little dated compared to what newer software brands offer, though some of them have been around for quite a while so that's no surprise. The Real-Series slots were the newer additions, and while some of these looked a little older as well - they played quite well, with plenty of bonus games and a wide variety of themes. Of course; it didn't hurt that I had a run of good luck on a few machines, and managed to double my initial deposit.

After a good run of luck on the slot machines and having given the whole casino a good run-through already, I decided to cash out my good fortune. Initiating my withdrawal was easy enough, and I left it at that for the time being. Soon after, I received an email that my cashout request had been received, but due to the wording I wasn't quite sure if they were asking me to send in documents for verification, or just letting me know they may need me to do so in the future. Not wanting to hold up my withdrawal, I decided to download the documents that may be needed from the cashier, which I filled out and was going to fax in. When I tried to fax to the number provided however, the other end simply didn't pick up; it just rang and rang. Initially I had tried on the weekend, and thinking it may have something to do with office hours I decided to try again on Monday. When I did - I had the same problem; no answer.

I then e-mailed support inquring if there was another option available or perhaps the number had changed, and did not receive an e-mail reply promptly, or at all for that matter. Somewhat concerned at that point I decided to log back in to the casino to see if my balance still showed, and after logging in got a pop-up message in the casino client asking me to e-mail my credit card details . I'm not quite sure when that message was put in for me, but whether it was soon after or not, I think it's natural to expect an e-mail response when I e-mailed support a question, especially after having problems with the fax number provided.

In conclusion, while my issues were eventually dealt with; between the fax issues and the lack of e-mail response, I wasn't really pleased with the support I received. The casino has it's fare share of fun games to play, but are nothing I couldn't find at other RTG casinos. While I wouldn't give it two thumbs down, I can't really give Geisha Lounge my recommendation either in leu of my experience this time around.

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Click Pictures to Enlarge

Blackjack at Geisha Lounge

Geisha Lounge Blackjack

Baccarat at Geisha Lounge

Baccarat at Geisha Lounge

Pai Gow Poker

Pai Gow Poker

Three Card Poker

Three Card Poker

European Roulette Tables

European Roulette Tables

Classic Craps

The Craps Table

Sic Bo

Sic Bo

Deuces Wild

Deuces Wild

Pick'em Poker

Pick'em Poker

Shopping Spree Slot Machine

Shopping Spree

Seven's and Stripes

Sevens and Stripes

Super Diamond Mine

Super Diamond Mine

It's Good To Be Bad

Its Good To Be Bad

Geisha Lounge Strong Points:
  • Both a download and no-downloawd version of tha casino available.
  • Nice fast gameplay on all the table games.
  • Good range of betting limits, as low as $1 on most tables.
Things Geisha Lounge Could Improve:
  • Issues with fax number not picking up.
  • Concerns about customer service response times and methods.

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