- Slot Machines
- Video Poker
Mayflower Casino, and the Top Game software on which the casino runs, is only available via download client – there is no browser based casino here. However, the initial installer is just 163k in size and on my broadband connection the download and installation process literally took a minute or so to complete. The account sign-up process was also a doddle with Mayflower needing just basic name and address details to create an account. Since this casino accepts US players (unlike many online casinos), all play uses the US Dollar currency as standard.
As usual, players need to deposit before they can start playing – there are no site-advertised no-deposit bonuses here. However, depositing actually proved more difficult than I was anticipating. The casino advertises that credit / debit card deposits are accepted. However, mine was continually declined (unusual since I am in the gambling-friendly United Kingdom). Chat support stated that they needed to validate my account and proceeded to telephone me. However, even after successful validation via telephone the deposit method continued to fail. I was then simply told that credit / debit card deposits were just not working at present and the team had ‘no clue’ when if might be fixed.
I found this all slightly perplexing and it definitely wasn’t a good start for my Mayflower play session. Thankfully the other deposit methods were working and I was able to fund my account using my Eco Card account with $25. Other available deposit methods (assuming they work!) include MoneyBookers and NeTeller. However, despite in the end being able to deposit I imagine US players may struggle slightly more, particularly since some eWallets such as Money Bookers and NeTeller don’t allow use for US gaming. Again, I find this slightly odd particularly given this casino is supposedly ‘US friendly’. I suppose the advice is to try and deposit and to rely on support if the deposit doesn’t go through.
Thankfully I had slightly more luck in claiming the welcome bonus – in fact the bonus money was automatically added to my account as soon as the Eco Card deposit was accepted. Mayflower offer a massive $6000 welcome bonus made up of two 300% matches. This is massive and although some hefty wagering requirements at attached to the free funds, those on low budgets will definitely be thankful for the extra playtime. Weekly match bonuses are also available offering anything up to 350% for slot play and up to 235% for table game play. Again, this is a nice touch and although meeting the wagering requirements for these bonuses is tough, the ‘free money’ definitely extends any play session.
Given I had received a slots-only welcome bonus I started off my play in this area. The casino lobby splits up games by type so I focussed in on the ‘Video Slots’ and ‘Classic Slots’ buttons. The Video Slots area contains a decent number of modern-style slots usually played on a 3 x 5 grid of symbols. Often these games contain a variety of bonuses such as free spins or ‘pick me’ bonus bucks and the range at Mayflower is no different. Similarly, Mayflower’s Classic selection offers a variety of three-reel slots just like their Vegas counterparts that they mimic so well.
I started off playing Bee Land which has nice cartoony graphics and a very nice 5000-coin payout for landing 5 Wilds symbols. With bets accepted from just pennies per line (covering all lines with $0.01 would equal a 20 cent bet) and going up to $5 ($100 max spin covering all lines) the betting range is good and certainly gives players the chance to hit a nice win. Unfortunately my hits were pretty few and far between but with both a scatter bonus and scatter free spin award available I am sure some people do well on this game.
I also played on the Fruit slot which has a much more sedate feel to it. The graphics here are almost like hand drawn works of art although again I just couldn’t seem to get the symbols landing in the right order! I did have fun though and like all of the games at Mayflower the Fruit slot uses a nice combination of graphics, animation and sound effects to really make play as ‘lifelike’ as possible. The game interface is also very user-friendly and players should have no difficulties in finding their way around this casino software.
Moving on I went to play on a few of the other video and classic slots available but again luck was not on my side and I soon found my balance at zero and so went again to the cashier to fill up my account. And so, with another $35 deposited (and this time without a bonus) I next went over to check out some of the table games.
Sadly on close inspection I found that Mayflower doesn’t really have a table games section – rather it just offers a small handful of games. Blackjack is available as is Roulette, Casino War and Baccarat but that’s about it. I found this very disappointing and although I appreciate the fact this casino is new, I do think a lot more work in this area is needed.
I settled down to play a bit of Blackjack (and to be fair three varieties of the game are available) and was happy to find that the minimum bet is a low $1. This is good and will satisfy the low-rolling players out there. Bet maximums are set at $100 for the single-hand game, with the multi-hand variety having a $50 limit (although 4 playing spots are available). This is fine for me, although I can imagine high rollers will be slightly put off by these upper limits. The game itself played fine, as did the other table games available. However, the sheer limited number of table games makes this definitely an area for improvement with this casino.
Sadly the same is true of the Video Poker section at Mayflower with just 4 different games available. These are Jacks or Better, Deuces Wild, Joker Poker and Decues and Joker. All of these are single-hand games with bet limits ranging from $0.05 ($0.25 max) to $5 ($25 on 5-coins bet). The positive thing is that all these games have a ‘full’ pay table, and actually I had fun playing on the Jacks or Better game with a few decent deals landing. Again, the real criticism is just the limited selection of available games.
On this occasion I actually finished my play with no money left to withdraw, although as usual I checked out this very important part of the casino. Firstly it’s important to note that authorisation forms must be filled in by all players before an initial withdrawal will be honoured. This is in the name of fraud prevention, although can sometimes be a bit of a hassle for the player. More concerning though is the fact this casino can take between 5 and 10 business days to process a withdrawal. This is a long time, and with a $2500 max withdrawal cap (and this is an upper cap for VIP players – standard players could be limited even further) it means any ‘decent’ wins could well take weeks to pay out. For me this is another big downside and although I am sure winners get paid, it’s just another factor to consider when weighing up this casino.
The last area I checked out was customer support and in this area the casino performs much better. Email support is available as well as toll-free telephone support for US and European players. Similarly, an in-game live chat feature means all players can get assistance if needed. This proved to work well and I was impressed with the pleasant support staff I interacted with.
In conclusion Mayflower for me is a distinctly mediocre casino. It has some good things going for it – not least the fact this casino uses software a bit different to the ordinary. Similarly, things like the customer support function work very well. However, the game choice is limited and most concerning this casino seems to have a few issues when it comes to finance – both in getting deposit methods working and also in paying out large payments in one go. Don’t get me wrong – there is nothing shady about this casino, but for me there are just a few too many issues to get me hooked in to playing long term. However, for US players it is another casino to consider. I’d just suggest players tread carefully before ploughing in thousands of dollars of hard-earned cash.