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The Important Info from the Casino Cruise Terms and Conditions

Dear players, we regret to inform you that Casino Cruise has closed. We would like to recommend that you try your luck at Grand Ivy, which is another excellent casino. Thank you and have fun.

It goes without saying that whenever you part with money or personal information online, you need to be certain the safety and security measures in place to protect you. However, it is a common theme, that unsuspecting people become victims of online fraud. Now, I’ve only included safe and trustworthy casinos on this website, and Casino Cruise does create a safe environment to gamble online. Nevertheless, in the unlikely event that an unsavoury predicament should crop up, having the Casino Cruise terms of service fastened in your head could be invaluable. Reading the whole thing is a challenge, that’s for sure, so I’ve highlighted the key points on this page for you.

If you have any questions, or you’ve noticed something amiss, please don’t hesitate to contact me at contact@online-casinos.com. If you want the lowdown on this casino you should read the main Casino Cruise review.

User Agreement Contents

1. Introduction

2. Parties

3. Changes to the Terms of Use

4. Opening Your Account

4.You are only allowed one account on this Site. If you have more than one account, you must immediately inform us. Furthermore, only one account for each IP/household is allowed. If you open more than one account, any winnings on either account will be forfeited and all accounts may be closed. We may block or close your first account. If we leave your first account open any initial deposits which remain as balance on any other accounts, will be added to your first account. If we find there is more than one account registered for your household, we reserve the right to block or close any or all accounts for that household.

Comment: Take heed to this warning, because I know of stories (not at Casino Cruise) of punters with multiple accounts who ended up losing winnings gained on one of their accounts. It can also be tricky if people living in the same residence as you, be it a friend or family member, also have an account at the casino. You might have no way of proving the account was opened by somebody else, and even then, Casino Cruise has covered themselves. This part of the agreement is found in the terms of service of all online casinos.

5. Verification of Your Identity; Money Laundering Requirements

6. Inactivity and Deletion of Player Accounts

6.If a player account remains inactive (For example: when no login is performed at the operator’s website) for a period of more than 12 months, the operator is entitled to charge a monthly account maintenance fee of $5, starting on the 13th month of inactivity. Following 12 months of uninterrupted inactivity, the operator will send a reminder mail to the user via the e-mail address saved in his/her account details. Upon receipt of this reminder mail, the user will have 30 days to log into his/her player account. If no login is registered within this 30-day period, $5 of real money credit or bonus money credit will be deducted from the balance. If the balance is less than $5 then the whole amount will be deducted. If the account remains inactive after 13 consecutive months, the user will be sent a reminder mail every month and a monthly charge of $5 will be incurred and deducted from the real money credit or bonus money credit of the player account accordingly.

Comment: There was a story that hit the news in January 2018 where a Ladbrokes customer who was inactive for an extended period of time with money in his account lost £800 in ‘dormancy’ fees. Don’t let this happen to you. Such fees are commonplace, and the justification for the fees is that each account costs the operator money to maintain. Casino Cruise does a better job than most, though, because if the email they send you isn’t enough to inspire you to either close your account or log in and play, then you only have yourself to blame. If you do change your email address in that time, it might be worth logging in anyway to update your account contact details.

7. Username, Password, and Customer Information

8. Deposits to Your Account

9. Withdrawals from Your Account

10. Placing a Bet or Gaming

11. Casino

12. Collusion, Cheating, Fraud and Criminal Activity

13. Other Prohibited Activities

14. Closure and Termination by Us

15. Alteration of the Website

16. IT Failure

17. Errors or Omissions

17. We reserve the right to correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet or, in cases where the correction or resettlement of the bet is not possible, to declare such bet void and refund the stake in question back into Your Account.

Comment: Casino Cruise is protecting themselves in the event of an error by one of their staff, or by the technology they use to determine odds and payouts. Note that if you notice a peculiarly favourable opportunity, you may need to err on the side of caution. Although extremely rare, errors can happen.

18. Exclusion of Our Liability

19. Breach of the Terms of Use

20. Intellectual Property Rights

21. Your Personal Information

22. Use of Cookies on the Website

23. Complaints and Notices

24. Interpretation

25. Transfer of Rights and Obligations

26. Events Outside our Control

27. Waiver

28. Severability

29. Law and Jurisdiction

30. Responsible Gaming and Gambling

30.Deposit Limits – In order to assist our players in gambling responsibly, we have a Deposit Limit within each customer account. This option can be accessed within your “My Account” section. Limits can be amended at any time or by contacting support@Casino Cruise.com. Any reduction in the limits will take effect immediately and any increase in the limits will take seven days before coming into effect. We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.cyberpatrol.com or www.gamblock.com If you require any further information or assistance regarding our functionality, please contact Support.

Comment: This is one of the most important parts of the Casino Cruise terms and conditions. It is a legal requirement for online gambling operators in the UK to provide support for problem gamblers. If you think you might have a problem reining in your gambling, be aware of the deposit limits. Set them as low as possible, and utilise the advertised additional support websites that can prevent you from accessing gambling sites. Online casinos have an increasingly useful system of connected protective measures in place to help you refrain from gambling anywhere online, and this is set to improve further with the development of GAMSTOP.

31. Links

32. Chat Rooms (Blog)

33. Complaint Handling