Casumo Review: An In-Depth Casino Assessment

Like the Vikings one thousand years earlier, Casumo set sail from Scandinavia and has since stormed the shores of the UK. Joking aside, the rapid rise of this operator from its founding in 2012 has been meteoric. With a monstrous gaming collection, unrivalled gamification and quirky marketing campaigns, the operator has quickly become one of the UK’s favourite online casinos. For this Casumo review, I will put the operator to the test and see how it matches up towards my strict criteria. I will remain objective throughout with the aim of giving you the reader, the most up-to-date and comprehensive Casumo review on the web today.

Our Rating of Casumo
Overview - One Click to Your Topic
Games 860+
Jackpots 37
RTP 97.23%
Customer Support Live Chat 24/7, Email English
Most Popular Game Mega Moolah
Fairness Ensured By eCOGRA
Player Protection GambleAware, GamCare
Gambling Licence UKGC Licence 39265
Welcome Bonus £300
Play Here Play Now!
Website www.casumo.com
Overall Rating 5 / 5
Casumo Casino Highlights:
Casino Rank Best Online Casinos
Payment Rank Best Credit Card Casinos
Full T&Cs apply. 18+. New UK customers only. Opt-in required. 30 free spins on Book of Dead game upon registration with NO wagering requirements or deposit required for spins AND 100% deposit bonus up to £300: Min deposit £10 and 30x wagering requirements apply on bonus (game weighting applies). Max bet applies. T’s and c’s apply. Please gamble responsibly, www.begambleaware.org

I will start this review with a detailed overview of Casumo’s games selection before moving on to the operator’s payout rates and the overall performance of the website as a whole. Readers will also find some interesting facts about the online casino before we finally arrive at a distinct final conclusion of the operator. Strap yourself in, let’s get this show on the road!

An Overview of the Games Selection

One of the biggest draws for any online casino is its games collection. To truly evaluate an operator’s gaming section, you have to consider many different factors. For instance, the variety of games, whether or not they feature the market’s most popular and up-to-date games and also how they fare on mobile devices. This section of the review will answer all these questions. I have also analysed the table limits for each individual category of game.

Quantity and Quality of Casumo Games

Incorporating one of the biggest of collections of games in any single casino I have ever reviewed, Casumo stands out with its collection of over 860 games to choose from. The operator’s dedication to providing ‘the world’s first casino adventure’ really shines through with the variety and quantity of titles to play within the slots, table games and live gaming categories.

As usual, the slots games make up the majority with around 785 to choose from. These range from slot game classics such as Slots O’Gold, Mega Moolah and Thunderstruck 2, to more recent releases such as the Jurassic World and Guns N’ Roses slots. There are over 30 jackpot slot games with seven of them featuring progressive winning totals. These progressive jackpots increase every time a game is played but not won. The largest of which was Hall of Gods which featured a jackpot of over £4 million at the time of writing this review. Plenty of free and bonus spin features round up a very impressive slot gaming experience.

The Most Popular Games at Casumo Casino
Slots (788) Roulette (15) Blackjack (19) Table Games (24) Video Poker (9)
Starburst Key Bet Roulette American Blackjack Baccarat All American
Book of Dead American Roulette Live Blackjack Texas Holdem Dueces Wild Double Up
Gonzo’s Quest Monopoly Hot Properties Blackjack Pro Casino Stud Poker Joker Wild
Bonanza French Roulette La Partage Double Exposure Blackjack Oasis Poker Deuces Wild
Game of Thrones 243 Ways Premium European Roulette Blackjack HD Let It Ride Jacks or Better Classic
Jurassic World Live Roulette European Blackjack Punto Banco All American Double Up

There is no doubting Casumo’s emphasis on providing an unrivalled slot gaming experience, however, there has clearly been a lot of time and care taken to handpick from the best available online table games. The roulette section features industry favourites such as American, Live and French Roulette but keeps things interesting with roulette offshoots such as Monopoly Roulette Tycoon. The blackjack section stands out for its diverse array of low-to-high stakes gaming options for all of the different variants including Single Deck, Double Exposure and Pontoon Blackjack. In addition, there is a wide variety of other favourites including baccarat and punto banco as well as poker games such as Oasis and Casino Stud Poker. Casumo also offers nine different video poker options to choose from.

Nearly all of the games can be played for free giving plenty of opportunity for newer players to test out different strategies before spending any real money. As of yet, there are no scratchcards or arcade games but given the plethora of games they currently offer, it can only be a matter of time before they are made available.

Live Gaming Experience

Casumo features a live gaming section with a selection from two of the industry’s stalwarts in producing high quality live gaming experiences – NetEnt and Evolution Gaming. With up to nine different suites to choose from, see your game elevate as you take on the live casino dealer. To learn more, read my specific review of the Casumo live casino.

Optimised for Mobile

The rapid move from web-based games to mobile continues to grow exponentially, meaning casinos everywhere have had to react accordingly. Casumo has done this and more, resulting in them winning the highly coveted – Mobile Casino of the Year award – in the EGR Operator Awards. Casumo’s mobile offering is intuitive, functional and beautifully designed.

Table Limits for Everyone

With such an enormous selection of games, it is absolutely paramount that Casumo focus on providing table limits that are suitable for a wide range of players. Table limits are the maximum and minimum amounts that players can bet within an individual game. Fortunately, Casumo has made its table limits applicable to everyone by having limits low enough for low stakes players whilst still catering to the high rollers who want to bet more. The limits vary from game to game. The minimum limit on slot games ranges from 1p to £1 per line. For more adventurous players, Casumo has maximum slot limits between £10 and £800 per line.

For roulette players, the limits also favour both high and low stakes players. For instance, the lowest amount that can be played is just 1p whereas the maximum stake is a whopping £75,000. It’s a different story for the blackjack players where the limits tend to favour higher stakes players slightly with a minimum stake of 50p and maximum of £10,000. For those wishing to find lower stakes games, I would highly recommend Mr Green casino where the minimum limits for roulette, blackjack and slots are 1p, 10p and 1p respectively. If you’re interested, check out my review on Mr Green where you can find more information on this operator’s game selection, payout rates and overall casino rating.

Casumo Payout Rates

A casino’s payout rate, also known as the return to player (RTP), shows the percentage of money paid out to players across different games over time. It can be overlooked by players, but those looking for an edge often find RTPs to be an integral part of the evaluation process of a casino. There are two possible ways of presenting payout rates. In most cases, a game’s individual RTP is displayed within the ‘How to Play’ instructions, but it can be time consuming to check through every game you are playing. Therefore, many operators hire independent testing authorities to monitor their games to ensure everything is operating fairly. Casumo’s payout report has yet to be published this year but do not worry as I have already gathered the individual RTP rates for each type of game. Check out the table below to see all the different categories along with their respective payout percentage ranges, giving you a more-informed choice about what you want to play.

Payout Rates of the Different Casino Games
  • .
  • Classic Slots 94.12 - 97.20%
  • Video Slots 95.21 - 96.83%
  • Roulette 94.40 - 98.45%
  • Blackjack 98.45 - 99.77%
  • Table Games 97.05 - 99.46%
  • Video Poker 96.44 - 99.34%
  • Scratch Cards* 0.00 - 0.00%
  • Arcade Games* 0.00 - 0.00%
  • ..
  • .....
  • Return to Player(%)

* No scratch cards and arcade games available.

As the table shows, Casumo’s payout rates are pretty good ranging from 94% to 99%, which is above average for the current market. Don’t forget that some rates largely depend on the rules of the individual game. For example, the payout rates for blackjack tend to be higher than the rest and usually range between 98% and 99%, as is the case with Casumo. Experienced players understand the value of knowing the RTP rates of the games they play and the impact they can have on returns. Alternatively, slots tend to have greater variation in their RTP rates. Casumo’s slot ratings are between 94% and 96%, a little lower than you would like, but again, this is consistent with industry trends. The payout rates for the rest of the table games and the video poker are also quite high. The operator has garnered a great RTP average of 97.23% which makes it a strong favourite among savvy players looking for every edge they can find.

How Does the Casumo Software Measure Up?

Casumo describes itself as ‘more than just a casino’ and states its mission as creating the ‘world’s first casino adventure’. It does indeed differentiate itself by creating a sandbox type playground environment where you receive trophies by collecting points that take you to new levels and planets. Rewards can range from free rounds to free cash while you are playing. Essentially, the more often you play, the better the rewards. The operator also includes a social element whereby the player is informed of all the different rewards, ratings and actions of other players down the left-hand side of the web page adding to the community feel of the casino.

The visual aesthetics of the website is very playful. There has clearly been a lot of time spent on creating fun cartoonish graphics which follow the brand values set out by the company. Casumo has opted for a simplified web page design with the front page and the games browser acting as the two central points of navigation with all the information you need just a scroll away. The game browser appropriately breaks down the games into the most popular, slots, table games, jackpots, live games and finally all the titles. When you decide what you want to play, it takes just one click to launch with typical load speeds lasting under 35 seconds. There is no download option as all of the games are available through instant play. For more information on Casumo’s software, check out the table below.

Software Provider NetEnt
Website www.netent.com/en
Game Developer(s) NetEnt, Microgaming, IGT and more
Languages English, Swedish, Norwegian, Finnish and German
Download-Size Not Applicable
Hardware Requirements Not Applicable
Software Requirements Not Applicable
Instant Play Requirements Flash Player 11.3 or above

Casumo feature one of the web’s widest selection of games provided by some of the biggest gaming software providers out there today. These include games from NetEnt, Microgaming and IGT among others. All of the above software providers are renowned for high quality content and have received many industry awards. Having this collection is a really advantage for the operator. The casino is compatible with most devices and recently won the Best Mobile Casino of the Year award at the annual EGR Operator Awards. Unfortunately, the website can be a bit buggy at times but these were very rare instances.

Overall, the website’s gamified user experience and the addition of an outstanding selection of the industry’s best software providers make it very deserving of a 10 out of 10 rating in this category.

An Overview of the Casino

Founded in 2012, with the goal of creating a great gaming experience, Casumo has, in a short space of time gone on to establish itself as one of the top casinos licensed in the UK. The operator has received many plaudits for its entertaining marketing campaigns, adoption of modern technology and promotion of responsible gambling.

Interesting Facts About the Casino

Based in Malta, the operator originated in the Scandanavian market but has recently expanded to the United Kingdom in the last few years. Casumo frequently uses humour in its campaigns and scooped the award for the Best Marketing Campaign at the 2016 EGR Nordic Awards. Keep an eye out for the twerking Casumo mascot in their TV commercials, it’s awesome. Within the UK market, Casumo got its biggest coup yet by signing a 3-year sponsorship with the flagship sports and entertainment arena in England, Wembley stadium. The deal enables the company to promote its brand via the venue’s screens, events and on the stadium’s social media channels. The casino has also created 5 millionaires in recent years. The most recent came in March 2017 with a player winning a whopping 4.6 million on the Mega Fortune Dreams slot game. This was the largest sum to be won on the website to date.

More Information about Casumo
Company Player Protection Security Support
Name: Casumo Services Ltd. Deposit Limits:Adjustable Encryption:128-bit SSL Phone:Not available
Head Office:Unicorn Centre, SWQ 2335 Activity Limitations:Available Licence:39265 Email:hey@casumo.com
Country:Malta Self Exclusion:Available RTP Analysis:eCOGRA Contact Form:Available
CEO:Oscar Simonsson Protection of Minors:Guaranteed Anti Money Laundering:ID-Check required at first deposit Live Chat:Available
Employees:175+ Problem Gambling Organisations:Gamcare, Be Gamble Aware

Casumo Customer Support

How an operator communicates with its customers is a vital part of the evaluation process when conducting a review. I am a very experienced casino player and can understand the frustration that poor customer service can bring. Therefore, I am very happy to say that I have been very impressed with the customer support systems I have come in to contact with during this Casumo casino review. The operator recommends using the live chat service which is available 24 hours a day, 7 days a week. There is a comprehensive and in-depth Frequently Asked Questions section which should act as a first port of call for all customer queries. Unfortunately, the company does not provide a customer service contact phone number for which I have deducted some points from them. In my experience, it is just as easy to simply call casinos directly and speak to a member of staff. However, I have to say that overall, my personal experience with Casumo’s customer service staff has been really positive and while they do not provide a phone channel, they do place a lot of emphasis and effort into their live chat support service.

Casumo Security and Responsible Gambling

The number one thing all UK players should be concerned about when visiting an online casino is making sure that they possess a valid licence from the UK Gambling Commision. Every casino wishing to provide online gaming services to the UK public must obtain this licence and consequently, they are subject to very close monitoring and regulation, giving players a lot of protection. These licences are displayed prominently on all trustworthy casinos. If you can’t find it, you can also check the UK Gambling Commision website to check if a casino has a licence number. As you would expect, Casumo is fully licenced to operate in the UK. Player security and protection is a high priority for all top casinos and at Casumo it is no different. It employs SSL security, an industry standard in online security, securing customer data with 128-bit protection which is above average for the industry. In addition, as a responsible gambling provider, Casumo is dedicated to creating a safe environment for all of its customers. The operator features a Responsible Gambling section on its website called ‘Play Okay’, which aims to raise awareness to players of the importance of sticking to budgets and setting limits. However, should playing become too problematic, Casumo also promotes gambling help organisations such as GamCare, GamBlock and Betfilter.

Bonus Areas

Casumo has consistently been winning awards in the industry since its inception. In 2013, they won the Rising Star award at the EGR and have followed this success up with the Innovation in Casino and Mobile Casino Product of the Year awards between 2014 and 2017. The operator provides an attractive offer for new players, with a 100% first deposit bonus up to £300 plus 20 free spins spins while also additionally throwing in new weekly promotions as well. There are also the gamification bonuses and rewards that come through playing more games. To read about the bonus offers in more detail, see my specific Casumo bonus review.

  • Awards.3/3
  • Promotions.3/3
  • Special Games.1/2
  • Loyalty Scheme.0/1
  • Extras.1/1
  • Bonus Points.8

Whilst Casumo may not offer any games unique to its casino, it does have one of the biggest collections of games available in the market today. To add to this, it features games from the most prestigious gaming software manufacturers in the industry. As a result, I have awarded them 1 point for special games. Unfortunately, Casumo does not offer a specific loyalty scheme. However, I believe it makes up for this by the use of its gamification level up and rewards feature, which is a fantastic addition to the casino universe.

Conclusion – Top Notch Online Casino

This Casumo review has really highlighted the immense growth of a relatively young casino in short space of time. Since its formation in 2012, the operator has gone from strength to strength and continues to create a legacy of success. The Casumo games selection is colossal with over 860 to choose from. The website is easy to navigate and is compatible with most electronic devices. The emphasis on creating an adventurous and fun experience really shines through in the branding and design elements of the website which adds to the overall enjoyment of the casino. The software and security are top of the line and I was very impressed with the customer service lines on offer. The Casumo payout rates are spread across the mid-to-late nineties, making it highly competitive within the industry and an attractive proposition for payout savvy players.

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Strengths and Weaknesses of Casumo
  • Major Strengths
  • Huge game collection
  • Top mobile casino
  • Instant-play
  • Major Weaknesses
  • No phone support
  • Minor Strengths
  • Gamification
  • Unique promotions
  • Minor Weaknesses
  • No scratch or arcade games
Full T&Cs apply. 18+. New UK customers only. Opt-in required. 30 free spins on Book of Dead game upon registration with NO wagering requirements or deposit required for spins AND 100% deposit bonus up to £300: Min deposit £10 and 30x wagering requirements apply on bonus (game weighting applies). Max bet applies. T’s and c’s apply. Please gamble responsibly, www.begambleaware.org

The Casumo casino review did reveal a few weaknesses. The lack of phone support for customers was really disappointing to me. Whilst there is no doubting there has a been a move towards live chat support these days, I have always found that being able to talk to people and articulate your problems in person over the phone is the fastest way to resolve any issue. However, in the casino’s defence, their live chat support was of a really high standard when I tested it. Whilst the game selection is undoubtedly a major plus for the website, I was disappointed by the lack of scratch and arcade games. These games have become increasingly popular with players these days. If these are the types of games you enjoy, then I’d highly recommend checking out William Hill Casino, which has a wide variety of scratch and arcade games. Despite these two shortcomings, overall, I was really impressed with Casumo and I am pleased to reward them with a top rating of 87 out of 100. If you’re interested in learning more about the best British online casinos, you check out my top 10 list.

Questions and Answers

If you have any questions about this Casumo casino review, please do not hesitate to get in touch with us. Please feel free to email us at contact@online-casinos.com. Below are the answers to some of the more commonly asked questions from our readers. Alternatively, check our main page for more info about online casinos.

How does the progress bar work?

Each time you play, you collect points that will allow you to advance to new levels in the adventure. Once you register you will be assigned your own progress bar which will display what level you are currently at. The more you progress, the more chance you have to win trophies in the form of complimentary spins and casino cash.