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Rigorous Virgin Games Review: The Full Online Casino Experience

Virgin is one of the most recognisable names in the world, having its hand in everything from airlines to music publishing to spaceflight. We take a look at the conglomerate’s foray into the world of online gambling and put its casino product to the test in our Virgin Games review.

Our Rating of Virgin Games - United Kingdom United Kingdom Flag

Overview – One Click to Your Topic
Games 477+
Jackpots 20
RTP 95.15%
Customer Support Live Chat 24/7, Email English
Most Popular Game Rainbow Riches
Fairness Ensured By Not Published
Player Protection BeGambleAware, GAMSTOP
Gambling Licence UKGC Licence 38905
Welcome Bonus 30 Spins
Visit Virgin Games Play Here!
Website virgingames.com
Overall Rating 4.7 / 5
Virgin Games Highlights:
Gamesys Top Gamesys Casinos
Apple Pay Best Apple Pay Casinos
Full T&Cs apply. New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.

Player safety is our number one concern, which is why we only review fully licensed and legal operators. We quantitatively grade each aspect of a casino’s offering, including its games, software, payout rates, safety and security measures, so you get consistent and accurate comparisons between companies.

Virgin Games Titles: A Small but Mighty Collection

The first area we look at for any review we write is an operator’s game collection. We look for quality and variety because this shows a brand’s desire to provide its customers with the highest entertainment value. Read on to see how the Virgin Games games collection stacks up below.

The Top Virgin Games Titles

When we first looked at the Virgin Games games selection, we saw all the casino classics. You’ll find slots, roulette and blackjack, plus a live casino. We saw loads of our favourite slot games, though we noticed most of the table game software is provided by only one company, Gamesys.

However, we noticed that there are no video poker games in the entire casino. If this is your preferred game, head over to our guide to the best video poker sites. On that page, you’ll also find some strategies and payout rates if you’re looking to try something new.

The Most Popular Games at Virgin Games Casino
Slots (402) Roulette (11) Blackjack (14) Table Games (7) Scratch Cards (6)
Finn & the Swirly Spin IGT Roulette Blackjack Maestro Craps All-Star Scratchcard
Jack in a Pot 10p Roulette Single Deck Blackjack Pai Gow Poker Crystal Maze Scratchcard
Mega Moolah Roulette Streets of Gold Vegas Downtown Blackjack Hi-Lo Deal or No Deal: What’s In Your Box Scratchcard
Guns N’ Roses 3D Roulette Atlantic City Blackjack Three Chance Poker MONOPOLY Scratchcard Empire
Zeus American Roulette Blackjack Match Baccarat Scratchcard Legends
Starburst European Roulette Multi-Hand Blackjack Caribbean Stud Poker Scratchcard Shop

While the operator’s collection of the latest and greatest slot titles is impressive, we feel the Virgin Games games portfolio could be greatly improved by diversifying its available table games. That being said, we list our favourite titles below should you wish to try them:

As we briefly mentioned earlier, Gamesys provides most of the Virgin Games software. This is due in large part to the partnership between the software company and Virgin, established in 2013. If you’re not familiar with its games, head over to our Gamesys review for more details.

Live Table Game Options

During our Virgin Games review, we were impressed with the live dealer choices. A relatively new development in the online casino industry, live games give you the ability to socialise with other players and avoid being at the mercy of a random number generator (RNG).

Alongside Gamesys, niche leader Evolution Gaming provides much of the live Virgin Games software. You can see our Evolution Gaming page for a thorough review of the company and to learn what makes it a standout developer.

Virgin Games has a large live table game portfolio, and fans of the niche should be able to find a game they enjoy. However, if you’re interested in the best operators for specific games, you can head to our pages for the best UK live roulette sites or top live UK blackjack casinos.

Gambling on the Go

Though instant play is all the rage nowadays, some sites still choose to offer an optional mobile app. The Virgin Games app is available in both the Google Play and Apple App stores. While not a requirement, you get some added functionality and a touch-friendly interface.

Virgin Games Mobile Gaming A pocket full of Las Vegas fun anywhere you go!
30 Spins Welcome Bonus
Full T&Cs apply. New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.

Having the Virgin Games online casino in your pocket is a great way to give long trips some entertainment value and take the stress out of your commute. Just remember that an internet connection is required, so it may put a strain on your mobile data usage.

Available Betting Limits

Another area where the Virgin Games online casino excelled is with its available table limits. Everyone should be satisfied here, with the exception being super high rollers wanting to wager in the six-figure and above range. If you fit into this category, we recommend seeing our William Hill page.

While writing our Virgin Games review, we noticed that the highest limits are in the live dealer area of the casino. This is in line with the latest industry developments, with high rollers typically desiring a full-service experience.

The RNG games collection, which you can read more about here, also contains a decent spread of limits. Though not as broad as the live casino, micro to mid-stakes players should be more than satisfied with the accepted limits on blackjack, roulette and the slots.

Virgin Games Payout Percentages

While knowing how much a game costs to play is important, the information every gambler wants to know is how much they can win. While it’s impossible to know if you’re going to hit a big jackpot, you can know a game’s return to player (RTP) rate .

Expressed as a percentage, this number is the theoretical amount a game returns to players on average over an extended period of play and is not an accurate predictor of what an individual should expect to see during a session. You can see the Virgin Games payout rates listed below.

Payout Rates of the Different Casino Games
  • .
  • Classic Slots 92.80% - 97.90%%
  • Video Slots 90.00% - 98.00%%
  • Roulette 94.37% - 98.65%%
  • Blackjack 99.30% - 99.86%%
  • Table Games 94.52% - 98.93%%
  • Video Poker 00.00 - 00.00%
  • Scratch Cards* 93.10% - 96.14%%
  • Arcade Games* 00.00 - 00.00%
  • ..
  • .....
  • RTP (%)

While most players assume the operator dictates these numbers, it’s actually the game’s developer. Each developer needs to tell its games how much to payout to players, and so the RTP is included on the title’s dedicated page.

According to strict Gambling Commission (UKGC) regulations, each game must have its RTP be rigorously tested and verified by a third-party auditor, so you know the numbers are accurate and trustworthy. The games are then monitored continuously to ensure they payout as expected.

The Virgin Games User Interface

Though not all gamblers are worried about how a site looks, we find a streamlined interface makes for a seamless user experience. The Virgin Games online casino loads quickly and you can select your preferred game types using the navigation bar at the top of the homepage.

It includes a search function, so if you know the specific title you want to play you can find it quickly and easily. Unfortunately, there’s no way to search by software provider, which almost every other operator provides.

Also disappointing is the fact that all the important information about how the cashier works is hidden until you register an account and verify your identity. While we appreciate this is done in good faith, it would be nice to see how things work before going through all that trouble.

Some Details About Virgin Games Casino Software
Software Providers Gamesys
Website www.gamesysgroup.com
Game Developer(s) Microgaming, IGT, NetEnt, Evolution Gaming, Red Tiger, Big Time Gaming, Scientific Games, Genesis, Barcrest, Blueprint, WMS, Roxor Gaming
Languages English
Download-Size No Download
Hardware Requirements Internet Capable Device
Software Requirements Compatible Web Browser
Instant Play Requirements Internet Connection Required

In line with the latest online gambling developments, there is no software client to download. Simply load the game you wish to play directly in your browser and begin betting. This reduces the burden of maintaining a native app for both you and the operator.

While we always enjoy instant play casinos, we understand some of our readers prefer downloadable software. If this is the case for you, we recommend PokerStars, which we’ve already reviewed for you.

Since the site is operated by Gamesys, it provides most of the software. The company is known for creating titles with a split between nice visuals and interesting gameplay. It’s also known for its popular themed slots, like Tiki Temple and Jungle Jump.

Virgin Games Company Information

Gamesys Group plc operates the Virgin Games online casino along with 10 other bingo and gambling operators around the world. The company was founded in 2001 as Intertain and merged with popular site Jackpot Joy in 2019 before becoming Gamesys Group plc.

Before its merger and subsequent rebranding as Gamesys Group, Gamesys was one of the premier software developers in the world for bingo games. In 2013 the original Gamesys formed a partnership with the world-famous Virgin Group to operate its UK casino product.

More Facts About Gamesys Group

Since it’s associated with such a world-renowned company, you can imagine that it goes out of its way to ensure player safety. While we were researching for our Virgin Games review, we found the company supports problem gambling organisations (PGOs) like BeGambleAware and GAMSTOP.

If you feel you or anyone you know is developing a gambling problem, we strongly encourage you to reach out to a PGO such as BeGambleAware. These organisations help you get the resources and assistance you need to overcome gambling addiction.

On top of its sponsorship of PGOs, the Virgin Games online casino also features player protection measures like deposit limits, cooling-off periods and self-exclusion options to ensure you don’t go over your budget while gaming.

More Information About Virgin Games Casino
Company Security Player Protection Support
Name:Virgin Games Encryption:256-bit SSL Deposit Limits:Adjustable Phone:0800 083 1833
Head Office:Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA Licence:38905 Activity Limitations:Available Email:Via Contact Form
Parent Company:Gamesys Group plc IT-Security:Thawte Self Exclusion:Available Contact FormAvailable
CEO:Lee Fenton RTP Analysis:Not Published Protection of Minors:Guaranteed Live Chat:24/7
Employees:1,200 Anti Money Laundering:ID Verification Problem Gambling Organisations: BeGambleAware, GAMSTOP

Customer Support Options

Even though nobody enjoys having to get in touch with customer services, occasionally it’s unavoidable. That’s why it’s important to look at an operator’s support options. Casino Support Representatives are available to help you with everything from account verification to technical issues.

Virgin Games support is available 24/7 via phone, email or live chat. We always prefer the live chat feature as it allows you to get instant help without having to wait on hold. The representatives we contacted while writing our review were always friendly and respectful.

Unfortunately, the site is only available in English, which is true for customer support as well. Therefore, if you’re not comfortable going through the customer support process in English, we suggest having someone nearby who can assist.

Safety and Security Measures

The first thing we look at when writing any review is an operator’s licence. By only playing with fully licensed operators, you ensure you’re playing with safe, secure sites. That way you can avoid scams and fishy companies looking to steal your data.

The Virgin Games online casino is fully licensed by the UKGC with licence number 38905. It holds an additional licence with the Gibraltar Gambling Commissioner, meaning that it’s compliant in two jurisdictions. More than one licence means a casino is very concerned about regulatory compliance.

Another quick and easy way to verify a site’s security is by looking for the padlock in the address bar of your browser. The padlock indicates an operator’s website has a web security certificate from a third-party company and that your browser’s communications with it are encrypted.

The Virgin Games security certificate is from renowned IT security company Thawte, which is in the Symantec family of brands. You can see more information about it by visiting Thawte’s website.

Lastly, we look for the level at which an operator encrypts your data and banking transactions. The Virgin Games safety measures feature 256-bit SSL encryption, which is top of the line for gambling sites. This ensures your data is as protected as possible given current technology.

Bonus Points

Now that we’ve covered all the important aspects in our Virgin Games review like safety, security and games selection, we can look at other things that may sway your opinion when comparing it to other gambling sites.

We like looking at extras an operator can offer like awards, frequent promotions or loyalty schemes. For instance, Gamesys Group was voted the 2020 Operator of the Year at the EGR awards, the most prestigious award an operator can win.

In addition to a welcome package with typically generous wagering requirements, the site has frequent promotions for existing members. The offers can be a broad range of things, from takeaway vouchers to prize fund drawings, and change often.

If you’re on the hunt for the best welcome bonuses currently being offered, you’re in luck. Stop by our dedicated bonuses page to see the top casino welcome packages, associated wagering requirements and validity periods.

  • Awards.3/3
  • Promotions.3/3
  • Special Games.1/2
  • Loyalty Scheme.1/1
  • Extras.1/1
  • Bonus Points.9

On top of its frequent members-only promotions, the Virgin Games online casino also has a loyalty programme. You can earn V*Points for playing bingo and casino titles which you turn into cash. Be sure to read through the site’s terms and conditions to get the complete breakdown on how V*Points work.

Virgin Games Review Conclusion

Our overall Virgin Games rating is fairly positive. It’s got a great mobile app, a nice spread of table limits and it’s known for its fast payouts. We particularly recommend its slot collection, which is collated from some of the best software providers around.

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Strengths and Weaknesses of Virgin Games
  • Major Strengths
  • Streamlined Mobile App
  • 24/7 Customer Support
  • Major Weaknesses
  • Small Game Library
  • Minor Strengths
  • Good Table Limit Spread
  • Fast Payouts
  • Minor Weaknesses
  • English Only
Full T&Cs apply. New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.

As with anything, there are areas for improvement. We’d like more table game and video poker titles, so if those are the types of games you enjoy make sure to read some of our other reviews. We make it easy for you and review the best online casinos so you can find your personal gambling paradise.

Frequently Asked Questions

Though we tried to make this Virgin Games review as thorough as we could, our readers frequently have more specific questions which we answer below. If you’d like more information about this or any other operator featured on our site, feel free to send an email to contact@online-casinos.com.

Is Virgin Games safe?

Yes, Virgin Games is safe. It's fully licensed by the Gambling Commission so it meets all the legal requirements for remote gambling operators. It also has a web security certificate from Thawte, so you know it's secure. For more info, read our complete breakdown of Virgin Games security.

What game variations does Virgin Games offer?

As mentioned in our overview of the Virgin Games games portfolio, you can choose from all the famous casino game types. It features over 400 slot titles, casino classics like blackjack and roulette, plus a complete live casino suite.

Is there a Virgin Games app?

Yes, there is a Virgin Games app. You can download it on any iOS or Android device. See the mobile section of this review for a more detailed look at its app.

What makes Virgin Games so unique?

The reason Virgin Games is unique is because it has frequent members only promotions and a generous loyalty programme. See our rundown of some of the site's frequent bonus offers to learn more.