Casino.com Review: Main Operator Profile

Slot Game Headliners and More

The online slot section at Casino.com is the most populous, with dozens upon dozens of games. You’ll spot some popular names like Beach Life, a jackpot mainstay that has caused more than one sizeable win, or Superman: The Movie, Playtech’s take on the world of comic-based reels with this and other DC Comics creations.

There are also various titles from NetEnt, for instance Jack and the Beanstalk or the music legend-inspired Jimi Hendrix online slot. You won’t find may gaps in themes, either – pretty much every slot genre is represented.

Table and card games are also well represented. Roulette fans will find several titles to choose from, including the budget-friendly Penny Roulette, Multiplayer French Roulette, or NewAR Roulette, just to name a few. The multiplayer theme extends also to blackjack with its own dedicated version, alongside titles like Buster Blackjack, Blackjack Peek or Super 21. Craps, sic bo and baccarat are also on the menu, in addition to Pai Gow Poker.

Those who like a high-RTP game will appreciate the selection of video poker. Apart from the classic variants like Jacks or Better or Aces and Faces, you’ll spot 2 Ways Royal and Mega Jacks. Finally, scratch cards and casual games are the cherry on top of the Casino.com games bonanza. Scratch away at the Bond-themed Six Million Dollar Man or enjoy a round of keno or virtual Heads or Tails, or horse racing.

Live Games at Casino.com

Fans of live-streamed gambling are in luck because Playtech just underwent a facelift worthy of a New York socialite. Their entire live table operations have been moved to studios in Riga, Latvia – practically next door to its biggest rival Evolution Gaming. Along with the move came an upgrade to swanky new backdrops and sharper, faster streaming, in addition to a refurbished look for the high limit live games and even some new game additions in the casino poker section. You can read up on this in my upcoming live casino review, but in the meantime, you can rest easy knowing that your favourite game provider is now on par with its competitors.

Playing on a Portable Device

Mobile gaming at Casino.com online casino is made possible by a neatly designed and superbly responsive web app, complete with optimised versions of your favourite games. The categorisation is slightly different than on the desktop – for instance, video poker is grouped under table and card games rather than separately – but there are otherwise no wild differences. Additionally, the in-browser app is easy to use. A downloadable app is up for grabs if you’re an iOS user – my Casino.com review will expand soon to include an assessment of the mobile app where you’ll be able to read all about how and where to get the download.

Overview of Table Limits

If this Casino.com review has been any indication so far, you’ll note the recurring thread here – it’s a site fit for different types of players. This holds true not only thanks to the diversity of Casino.com games, but also the wide ranges of table limits available. For instance, players with a smaller budget can get started with penny blackjack or 10p roulette wagers, not to mention slots – most of which start at 1p for basic, one-line wagers. Of course, the more lines you bet on, the higher chances of scoring a winning line, and this means that a bigger wager may be required. In slots this is capped at a crazy-sounding £5,000 – but hey, if you’ve got the means, who am I to judge?

The highest of high rollers can bet up to £25,000 in roulette or up to £10,000 in blackjack, but the upper limits may actually go even higher and are individually set depending on your VIP status. Video poker and scratch cards are probably the most conservative categories, but even so, you’ll be able to wager up to £400 or £500.

Casino.com Payout Overview

The payouts at this gambling site are quite good, with some numbers cruising dangerously close to 100%. The winning spot belongs to live Casino Hold’em with 99.87% RTP. Nevertheless, it’d be unwise to waltz into this online casino joint and expect these return rates to hold true after five minutes of gaming. These numbers are theoretical. And while they are very much accurate, they are based on long-term gameplay. Take them as a good indicator of which game is worth your time (and money) more than some others, but expect the gameplay to unfold as it typically does – with ups and downs.

And if you’re worried about the fairness of Casino.com games – don’t. You’re in good hands here, as TST reviews the Casino.com payouts periodically. The return to player rates are thus put to the test to check the fair calibration of the random number generating software at use.

Casino.com Software Overview

Though Casino.com online site provides games from a number of suppliers, Playtech is clearly the go-to developer for this casino. I’d say a solid 95% of the games come from this developer, supplemented by smaller ones like Amaya and Ash Gaming. The website is well-organised and makes browsing the games an enjoyable activity. There’s a lot of movement on the page, with animated ads and promotion announcements. Shortcuts to app downloads, support and a prominent game search bar complete the package.

If you don’t like playing in the browser, you can also download dedicated desktop software from Casino.com. While it’s nice that this option exists, I have to say I’m perfectly fine with using the website and its Flash and HTML5-based instant play Casino.com software. I found the download casino incredibly cumbersome to work with: I’m talking longer loading times, slowed down RAM as a result, and not a particularly attractive nor smart layout. The categorisations of the games are effective (and runs parallel to what you see in the browser), so that’s one brownie point, another being that play mode is directly adjustable from practice play to real money play from the get to, so there’s no need to browse to find out just which games you can play for free.

But there’s really no reason for you to reach for the download – unless you’re doing it just to spite me. I’d advise you to stick to the instant play browser version of Casino.com software – it’s likely going to be much faster and less of a pain to work with. If it wasn’t for the downloadable casino snag, I’d award full marks for this category, but given the current status, some points are going out the window.

Company Information and Relevant Details

Casino.com has been around since 2007 – which is neither super old nor super young as far as online casinos are concerned. Having started after the internet boom of the late 90s carries a certain advantage of starting with a solid base, and this is apparent in how this casino operates.

Useful Facts About the Operator

As a company, it belongs under Mansion Limited, a Gibraltar-based “online casino heavyweight”. Among a handful of poker platforms, the company operates Mansion Casino as well. Cooperation with Fox Sports Network and some high-profile sponsorship deals have made Mansion Ltd. a hot item on the scene already back in 2006, so I’d wager the Casino.com’s operations are not only solid but will be growing.

Customer Support for Members

Getting appropriate support when you’re hit with a glitch or an error, or simply have a question, however trivial it may be, is a vital part of having a good online gaming experience. In the case of Casino.com, you’ve got several avenues to turn to if you find yourself in need of that special someone – the customer assistance rep. Compared with some other casino reviews, this operator provides a largely similar approach to support: there’s email, a free phone line and an international number to call. Phone support is available 24/7, which ought to be good news for those who like to gamble into the wee hours of the morning. Live chat is also available, and there’s an FAQ section, accessible from the main menu, where you’ll find answers to the most common queries.

Security and Responsible Gambling Measures

The dangers of gambling addiction do not go lost on the people running Casino.com – not to mention the fact that the provision of certain services and resources is implied through the UKGC licensing, where commitment to battling risk gambling is no laughing matter. The site works with CamCare, GambleAware and Gambling Therapy, and is likewise committed to protecting underage users.

As a precaution, you can limit your activity on the site – for instance by capping the amount you deposit or the time you spend playing. Requests can be done by email or phone. The Reality Check tool gives you a warning once your preset timed presence on the site has been exceeded. This option is easy to find in your casino cashier under My Account. There are also several levels of limiting your access to the casino – either in form of a short break or a longer-term, full-on self-exclusion.

In terms of payments, your money is in good hands. All transactions are encrypted and secured by Thawte, one of the leading payment security processing firms. Transparency and anti-money laundering measures also accompany the long list of provisions set forth by the UKGC casino licence requirements. You can view the licence at the Gambling Commission website under reference number 39448.

Bonus Points Awarded

As is the case with many reputable casinos online, one-upmanship is most definitely a type of pastime for many operators in the search to dominate the market. Every site strives to offer at least a little something to set itself apart from the bunch – and this tends to occur with mixed results. With casino.com, the promotions and loyalty scheme deserve a mention. There are daily and weekly specials like spins on a particular game, or depending on the time you deposit, cash giveaways, cash bonuses on select games, and occasional event or holiday-based specials. A friend referral reward is also up for grabs, including an additional raffle to win up to £1,000 in bonuses.

• Awards.2/3
• Promotions.3/3
• Special Games.0/2
• Loyalty Scheme.1/1
• Extras.0/1
• Bonus­­ Points.6

This casino has also received several prestigious IGA awards, There are unfortunately not that many special or exclusive games, which is somewhat to be expected from a casino that remains staunchly Playtech-centric. But, as they say, why change a winning team? Seems that this formula has been working for Casino.com for a solid decade.

Wrap Up: A Foolproof User Experience

Casino.com is a good Playtech-based operator, quite similar to other Playtech sites out there, like Betfair for instance, in terms of scope, and offer. What I liked a lot about this site was the no-nonsense approach to the layout, while still providing something exciting to look at above the fold. The biggest letdown for me has to be the downloadable PC software, which was not user-friendly at all, with frequent stalling and even issues with installation. But if you stick to your browser, either on a desktop or laptop, or a mobile device, you’ll be golden.

The scope of bonuses and promotions is quite commendable, making this online casino a good site to return to time and time again, regardless of your VIP status. If you’re not one for interface gamification or kooky operator tactics, you’ll be at eye level with this online gambling outlet.

Questions and Answers

If you feel like I have left anything out in this Casino.com review, do get in touch. Additionally, If you have any further questions on this operator or any other on the website, you can contact me at contact@online-casinos.com. Here are the most commonly asked questions I’ve received from readers.

What is the most trusted online casino?

We don't think it would be honest to give you a single answer on this. There are so many trusted sites that hold valid gaming licences, that instead we'd like to point you to our list of recommended casinos, where you can pick your favourite.

What is the safest casino game?

Any of the casino games that are offered by a licensed and legit online casino will be safe to play. As such, all of the Casino.com games are safe and secure.

Which online casinos are legitimate?

In the UK, this is a very easy question to answer: only casinos with a UKGC licence are legitimate. Check out which is currently the best online casino in overview.

Which is the best online casino in the UK?

This is a difficult question to answer, as it depends on your own personal taste. However, we can say with confidence that Casino.com is one of the best online casinos in the UK, performing well across all of our testing criteria.