Grosvenor Casino Review: Everything You Need to Know

With over fifty land-based casinos up and down the UK, Grosvenor is a major player in the UK casino world, but how does its online presence fare? Running an online casino is a whole different ball game, but with considerable weight behind it, this operator has two strong legs to stand on. Read on to find out about the games, software, support and security details of the operator.

Our Rating of Grosvenor
Overview - One Click to Your Topic
Games 250
Jackpots 46
RTP 97.15%
Customer Support Live Chat 24/7, Email English
Most Popular Game Action Bank
Fairness Ensured By VeriSign
Player Protection GamCare, GamStop
Gambling Licence UKGC Licence 39372
Welcome Bonus £20
Play Here Play Now!
Website www.grosvenoronline.com
Overall Rating 5 / 5
Grosvenor Highlights:
Casino Rank Top Online Casinos
Payment Rank Top paysafecard Casinos
Full T&Cs apply. First deposit only. Min £20 deposit. 5X wagering. See the operator's promotions page for full details. Always gamble responsibly.

Does The Grosvenor offer a good welcome bonus and other promotions? Is there a loyalty programme? What games are on offer? What about the mobile app? Is it any good? Answers to these questions and more lie ahead of you right on this page. Welcome to my online Grosvenor casino review.

Breakdown of the Games Selection

I don’t know about you, but the choice of games is one of the main reasons I plump for a particular place to play. Some players prefer to stick to what they know, and they rarely veer from the classic slots or their favourite blackjack table. I like a bit of variety, and I like a regular influx of brand new titles to try. Fortunately, Grosvenor’s casino games selection is chock-a-block. It’s busy and bustling; its library, decked with a healthy mixture of classics, live and tables games, is seriously entertaining.

The Grosvenor Casino Games

With almost 300 online fruit machines to choose from, slot junkies will have no shortage of entertainment. Many of the latest games are added to the selection including current kings Book of Ra, Ted, Mega Moolah and Starburst. There is a bounty of top progressive jackpot slots, which affords you the chance to dream of life-changing wins. Meanwhile, the incorporation of slots from a profusion of publishers ensures the presence of a mixture of gameplay types. Those of you into modern slots, replete with bonus rounds and new-fangled features, will be in good hands.

The Most Popular Games at Grosvenor Casino
Slots (288) Roulette (5) Blackjack (6) Table Games (19) Video Poker (7)
Jungle Jim El Dorado Classic Roulette Perfect Pairs Blackjack 3 Card Brag Ten Play Draw Poker
Guns N’ Roses Roulette Advanced Classic Blackjack Jacks or Better Ultimate X Ten Play
Cats European Roulette Live Blackjack Live Baccarat Live 3 Card Poker
Da Vinci Diamonds Advanced Roulette Premium Blackjack Ultimate X Poker Jacks or Better
Ted Live Roulette Blackjack Classic Blackjack 3 Card Brag
Elvis the King Lives Classic Roulette Video Poker

The range and variety of table games is not as profound, but where it lacks in quantity, it makes up for it in terms of quality. Some rival casinos have blackjack or roulette variants coming out their ears; they don’t know when to quit. There will never be a time when I decide I want to play 3D blackjack in a straightjacket on the back of a giraffe – but that seems to be the general direction things are heading in, if you catch my drift. Grosvenor keeps it comparatively simple, with the games you know and love featured prominently.

You can play a handful of variants such as Ten Play Draw Poker, 3 Card Brag, Jacks or Better and Perfect Pairs Blackjack. Otherwise, Grosvenor is a considerably straight-laced, prim and proper, old-school casino.

Fans of poker will not be short-changed, with a range of regular promotions and bonuses aimed specifically at that crowd. The website features an encyclopaedic poker tutorial to help integrate you into one of its tournaments. Loyalty rewards include opportunities to join Grosvenor’s huge land-based poker tournaments, which have recently become the largest outside of Las Vegas in terms of participation.

Live Games and Dealers

Grosvenor wisely jumped on board with Evolution Gaming to provide its live gaming solutions – and Evolution is way ahead of the pack. The quality is pretty immense, in all fairness. In addition, Grosvenor takes full advantage of its land-based casino presence. The Grosvenor live dealer games are streamed from its own UK-based studios. It means you get an experience as close as possible to the authentic walk-in atmosphere – all while drinking mojitos in your dressing gown at home, if you so desire. The professional live dealers are able to do their jobs entirely free from distraction, as they shuffle and spin before a multitude of cameras. If you’d like to find out more, you can read my complete Grosvenor live casino review.

You can find the popular new Dream Catcher game, as well as Caribbean Stud Poker and Texas Hold’em, not to mention quality live baccarat and roulette options. Speaking of roulette, the table limits are sky-high, and they are designed to match the limits you’ll find in Grosvenor’s brick and mortar casinos. High rollers out there could win – or lose – some seriously big bucks.

Mobile Gaming Optimisation

Mobile casino play is becoming a huge part of the online gambling scene. The domination of smartphones and tablets has not gone unnoticed by casino operators, and increasingly, you can find mobile versions of popular online games. Although reasonably late to the scene, Grosvenor awoke from its slumber to provide decent mobile options. The casino web-app version is fully optimised for mobile, and the Grosvenor app can also be downloaded by iOS and Android users. In total, a perusing punter will observe over 130 games on the app, with that number steadily increasing. If you want to find out more, you can check out my dedicated review of the casino’s mobile playing options here.

Table Limits Driving Accessibility

Table limits for Grosvenor casino games are exceedingly varied. Maximum wagers go as high as £50,000 for roulette games, while the limit is £5,000 on blackjack. At the other end of the spectrum, minimum bets are kept very low, including 10p roulette wagers and the same denomination for certain slots. Grosvenor tries to maintain its classy, high-roller image, borne of its land-based presence, while opening its virtual doors to low rollers and casual players. In an online casino, there is no dress code to separate the white collars from the can’t-afford-a-collar riffraff. In its own way, Grosvenor is celebrating diversity, and it’s making a decent profit along the way.

Grosvenor Casino Payout Rates

Return to player rates (RTPs) are hugely important, and it’s a factor I’m sure you are interested in hearing about. Without the overhead costs of running a land-based casino, online operators can afford to dole out a higher RTP on their slots games, and with the Grosvenor Casino payout rate it is no different. Its average slots payout rate of 97.15% is not to be sniffed at, and it compares favourably to plenty of other online casinos.

Slots RTPs are designated by the company that develops the games, and Grosvenor doesn’t tamper with them. The random number generators are audited to ensure the games are fair, and consequently, the games have the same RTP no matter which online casino they appear in. The average Grosvenor slots RTP is high because it has chosen a generous selection of titles.

Payout Rates of the Different Casino Games
  • .
  • Classic Slots 95.13 - 97.65%
  • Video Slots 93.70 - 96.22%
  • Roulette 94.70 - 98.65%
  • Blackjack 99.44 - 99.89%
  • Table Games 96.15 - 99.54%
  • Video Poker 95.40 - 99.60%
  • Scratch Cards* 0.00 - 0.00%
  • Arcade Games* 0.00 - 0.00%
  • ..
  • .....
  • Return to Player(%)

* No scratch cards and arcade games available.

As you can see, classic and video slots at Grosvenor fare very well in terms of RTP rates. Upper RTP limits for roulette and blackjack are also favourable. Given that there is a paucity of table games on offer, the RTP rates were never going to swing wildly from one way to the other, and the return to player rates are standard when compared with rival casinos.

Grosvenor Casino Software Evaluation

Grosvenor draws its game selection from a variety of top developers. Playtech, IGT, Evolution, Novomatic and Microgaming are all industry-leading, award-winning companies who between them have been raising the bar of online casino gaming over the past 10-15 years. By selecting games from these developers and more, Grosvenor isn’t cutting any corners, and it reaps the benefits. The game library is positively enriched through the merging of top titles with contrasting features. Slots games are largely provided by Microgaming, NetEnt, Playtech and IGT, while live games are run by standard-bearer Evolution Gaming.

Software Providers Playtech
Website www.playtech.com
Game Developer(s) Playtech, IGT, Evolution, Novomatic, Microgaming
Languages English
Download-Size 838 KB Download
Hardware Requirements 1.6 Ghz CPU Dual Core, RAM: 1GB, 16MB Video Card with minimum 1280×800 resolution
Software Requirements Microsoft Windows Operating Systems Version XP SP2 and above
Instant Play Requirements Flash Player 11.3 or above

You can play directly in your browser on the Grosvenor website, but if you have a penchant for downloading things, you are also well served. The casino software can be quickly and easily downloaded, provided you don’t have the wifi connection of a crowded hipster café. Owners of smartphones of all shapes and sizes can also get in on the act. The main casino app is supplemented by a second app dedicated for the live dealer games for Android and iOS users.

The website itself is slick and easy to navigate. You could be a hanging upside-down from the ceiling and still find your way around comfortably. The look and feel gives off the same air of distinction that the brand seeks to convey in its brick and mortar establishments. It is a simple design, but also very effective. Call me old-fashioned, but not every online casino needs bright lights and multi-coloured aardvark mascot flash animations to sell itself.

Background to the Operator

Now owned by The Rank Group, Grosvenor Casinos have been in the casino business since 1970. The British company has 55 land-based casinos and over 6,000 employees in the UK. It claims to have more than 1.7 million customers in the UK, where it is recognised as one of the biggest names in the industry.

An Interesting Story to Tell

Grosvenor Casinos became the largest casino network in the UK after it purchased 19 casinos from the Gala Coral Group in 2013. The group has won plenty of industry awards, including then Casino Operator of the Year at the 2013 International Gaming Awards.

In 2014, it announced a partnership with Redtooth Poker, the world’s largest live pub poker tournament group. Grosvenor Casinos then hosted the major finals of these tournaments, while the move integrated Redtooth and Grosvenor’s poker tournaments. Grosvenor has always been keen to portray itself as a UK leader in poker, and this is further enforced by the fact they run the largest poker tournament outside of Las Vegas. In August 2017, the ‘Goliath’ event held in Coventry received 6,385 entries.

More Information about Grosvenor Casino
Company Security Player Protection Support
Name:Grosvenor Casinos Encryption:128-bit SSL Deposit Limits:Adjustable Phone:0800 083 1990
Head Office:Maidenhead, UK Licence:38750 Activity Limitations:Available Email:support@grosvenorcasinos.com
Parent Company:Rank Group Casinos IT-Security:3D Secure Passwords Self Exclusion:Available Contact FormAvailable
CEO:Henry Birch RTP Analysis:VeriSign Protection of Minors:Guaranteed Live Chat:Yes
Employees:6,349 Anti Money Laundering:NetVerify Problem Gambling Organisations:Gamcare, Gamblers Anonymous, Gambling Therapy, Gamble Aware

Grosvenor Casino User Support

You can contact customer support via phone, email, or live chat on the website. The live chat is highly convenient, and generally the best way to reach out if you have an urgent issue. However, the response times through email are good – you’ll get a response within hours, and usually in under an hour if you aren’t too unlucky. If you have errands to run, you can have the satisfaction of seeing a response by the time you get back. I tested them out with a few emails, and I got satisfactory and polite responses from a real human being. Not a robot in sight. You can also find out the answer to most questions by reading the terms and conditions on the site. I have taken the liberty of creating a helpful guide to the key points, which you can access here.

Licencing and Certification

As is mandatory in the UK, Grosvenor operates under the supervision and with a licence of the United Kingdom Gambling Commission (UKGC). The UK is the largest regulated gambling market in the world, and the UKGC is a well-respected cog in the machine. In addition, the company holds a licence with the Alderney Gambling Control Commission. Grosvenor is able to operate in the UK, Ireland, Gibraltar and Sweden.

High-quality technical security is an absolute must for online casinos. Not only do they need to protect user data, but there is an awful lot of money being passed around. Grosvenor relies on Verisign technology to look after the security features of its website. Verisign happens to be one of the most trusted names in online security, meaning you are arguably as safe depositing money with Grosvenor than you are with your own bank.

Bonus Areas

On top of the Grosvenor welcome offer customers’ loyalty is rewarded handsomely by the casino. A great VIP system is in place, where you can earn Play Points for playing online, on mobile, or by visiting its land-based casinos. Play Points can be exchanged for a variety of prizes including luxury hotel breaks and flying lessons. Meanwhile, Game of the Week events run on a regular basis, which allows players to earn double Play Points. Other events keep cropping up in the calendar, too. There are promotions on live games which dish out double points, while there are additional boosts to side bet odds and quiz nights.

Yet more events offering more Play Points include events such as the Triple Play Points promotion, which allows you to haul in points for playing three new slots titles over a short period of time. They really encourage you to try each game, so if you are the type of person who has had the same haircut your whole life, your apathy towards change might hold you back.

  • Awards.3/3
  • Promotions.2/3
  • Special Games.1/2
  • Loyalty Scheme.1/1
  • Extras.0/1
  • Bonus Points.7

While the £20 welcome bonus is quite low, it is very easy to pick up compared to other online casino bonuses. Other operators might flash big numbers your way, but usually, the bigger the number, the harder it is to actually get your hands on it. Unfeasible play-through and wagering requirements litter the online casino industry. I tend to consider the no-frills, crisp £20 offer a good one, as far as welcome bonuses go.

Grosvenor Online Casino Review Conclusion

I couldn’t summarise this Grosvenor casino review without mentioning that I had a lot of fun on its site. Welcoming for all types of players, and with a focus on quality games, Grosvenor is definitely one to bookmark. I like the no-nonsense approach, the simplistic design, the great slots selection and quality live games. The customer service is decent and the loyalty rewards are excellent. However, a wider choice of table games wouldn’t hurt.

Play now!
Strengths and Weaknesses of Grosvenor Casino
  • Major Strengths
  • Trusted and reputable
  • Multiple live casinos
  • Major Weaknesses
  • No live games on iOS app
  • Minor Strengths
  • Easy welcome bonus play-through requirements
  • Minor Weaknesses
  • No extra promos
Full T&Cs apply. First deposit only. Min £20 deposit. 5X wagering. See the operator's promotions page for full details. Always gamble responsibly.

You will find other online casinos such as 888casino and Ladbrokes with more games overall, but if you are into slots, you have all you could possibly need and more at Grosvenor. The mobile app is cut from decent cloth, too, although you won’t find the copious number of games you can find on the LeoVegas app.

I’m satisfied that I’ll be able to sleep at night after concluding this Grosvenor online casino review a healthy 86/100 rating. It is one of the top online casinos out there overall, and I would recommend it to both low and high rollers alike. The possibility to demo play many of the games is a great option for those wanting to try out new games before playing for real money, and if you are shopping for a place to gamble online, it’s a very useful tool. There are casinos out there that are incorporating new ideas (NetBet) and the latest technology (Mr Green) at a faster rate than Grosvenor, but if you want to play the classic casino games in a safe environment, with no messing around, then this might just be the casino for you.

Questions and Answers

If there is something more you feel this Grosvenor casino review could cover, please let me know. You can also find out more of the nitty-gritty by heading over to my guide to the Grosvenor terms and conditions. Overall, things can move pretty fast in this game, but I try to update the information on a regular basis. If you have any questions relating to this or any other topic on the website, you can contact me at contact@online-casinos.com.

How do I download the Grosvenor casino software?

Android and iOS users can download both the Grosvenor Live Casino App and the Grosvenor Casino App from the Play Store and the iTunes Store, respectively. You can either head straight there, or access the download link from the Grosvenor casino website. Those using a Windows or Mac desktop browser can play directly in the browser, while there is software for poker that you can download from the casino website.