Casino.com Terms and Conditions Explained

6.1. The personal information that [the casino] may request for registration includes but is not limited to: first name, surname, date of birth, home address, e-mail address, telephone number, language, currency for any deposits or withdrawals or ID card number.

Comment: When opening an account with the casino it’s crucial that you provide your information as it appears on your ID. Casinos will almost always require players to pass an ID check upon withdrawal of funds, and if your entered name doesn’t match the name on your ID you will run into issues.

8.1. [The casino] reserves the right to request proof of age and identity of a Player, at any time, in order to prevent the access of the Website by minors. Any Player who registers on the Website must provide a valid form of identification, address, email address and telephone number.

Comment: Part of the reason why providing accurate personal information is so that the casino can protect against underage gambling and other illegal activities such as money laundering.

11.1. By accessing the Services, you confirm that you are not located in a country where it is illegal to play games of chance on the internet. Mansion will expressly not accept Players from the following countries: Afghanistan, Antigua and Barbuda, Australia, Austria, Belgium, Bolivia, Bosnia-Herzegovina, Bulgaria, Burundi, Cambodia, Central African Rep, China, Colombia, Congo, Cyprus, Czech Republic, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, France, Gaza Strip, Greece, Guatemala, Guinea Bissau, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Japan, Korea, Lao People’s Democratic Republic, Liberia, Libya, Lithuania, Macau, Malaysia, Mexico, Myanmar, Netherlands, Netherlands Antilles, Nicaragua, Nigeria, North Korea, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Spain, Sudan, Syria, Tajikistan, Thailand, the Democratic Republic, Turkey, Turkmenistan, Uganda, Ukraine, United States of America, Vanuatu, Venezuela, Vietnam, West Bank (Palestinian Territory Occupied territory), Yemen, Kyrgyzstan, in addition residents of Singapore shall be blocked from accessing the Website(s) in their entirety.

Comment: Always be aware that geographical restrictions apply to online casinos and their respective bonuses. The above is a full list of the countries where it is not permitted to play at Casino.com.

17.1. Any complaint or claims of any nature, including with regard to the Player Account (gameplay, transactions or other matters) or Player Account balance, should be communicated to us as soon as possible by contacting our Customer Support team and no later than 6 months after the issue has occurred.

Comment: In the event that you run into any issues while playing at Casino.com, be sure to act swiftly in contacting customer service. You have a full six months in which to flag the issue, after which time there’s nothing they’ll be able to do to help you.