An Overview of the Roxy Palace Terms and Conditions

3.1 “The Casino reserves the right to refuse to register you as a player or to de-register and cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation will be refunded to you using the method of payment as determined by the Casino. However, the Casino reserves the right, in its sole discretion, to void any winnings and appropriate any balance in your Casino account in any of the following circumstances: 1. If you are not of legal age; 2. If you reside in a jurisdiction where Play at the Casino is prohibited by law; 3. If you provide incorrect or misleading registration information”

Comment: This is something you’ll find across multiple casino sites and isn’t unique to the Roxy Palace terms and conditions. Remember, ignorance of the rules is not an excuse. There are a number of prohibited actions on any casino site, and you should be aware that the industry has very tight regulation and strict laws in order to protect minors and ensure that activity is legal. To make sure you can play happily and without fear of being booted off the site, you need to keep the above rules in mind.

8.1 “If you have any dispute with regard to any outcome of Play, you must submit your complaint to the Casino in writing within fourteen (14) days. Please refer your dispute to support@roxypalace.com and provide the Casino with all the relevant information or evidence to review your dispute. This information includes, but is not limited to: a) Your Username b)Your Registered First Name and Surname c) A detailed explanation of the dispute d) specific dates and times associated with the dispute (if applicable). In the event of a discrepancy between the result showing on your Casino software and the Casino’s gaming server software, the result showing on the Casino’s gaming server software shall be the official and governing result of Play. The Casino will provide you with it’s decision within 14 business days of receiving your dispute. If any complaint to the Casino is not resolved to your satisfaction you have the right to refer such complaint to eCOGRA by sending an email to info@ecogra.org.”

Comment: Again, this is basic but vital information. Should anything go wrong, you need to know where to go and who to speak to. Take care to note that you only have 14 days in which to file a complaint. If you leave it longer than that, you won’t be entitled to any help with your dispute. So, if you happen upon an error while making a deposit or a Roxy Palace withdrawal, contact the relevant parties ASAP.

11.1 “The Casino provides a voluntary self-exclusion function whereby a customer will be blocked from using the Casino for a minimum period of 6 months. For details about the Self-Exclusion Policy, please refer to the Responsible Gambling Page.”

Comment: It’s important to know that help is there if ever you need it. Like many online casinos nowadays, Roxy Palace allows you to voluntarily exclude yourself from games if you feel it’s beginning to negatively affect your life. While you might not necessarily have to avail of their responsible gambling features, it’s always good to be aware of them before you start playing.

16.1 “Employees of the Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to Play.”

Comment: There’s more to player eligibility than just your age and the gambling laws of your country. If you are in any way affiliated with Roxy Palace, you are ineligible to play. Which, when you think about it, makes perfect sense. It’s a conflict of interest and has the potential to make the casino less fair for other players.